Call Control

Hello, I would like to know how can I obtain Hunt data like Rtmt has: (Amount of queued calls, Longest Queued etc) and also how can I monitor a single Agent in that Hunt. Is it only possible by CDR?    

CUCM: 14.0.1.11900-132 TSP: 14.0(0.7) OS: Windows 10 Phone: 7861When using TAPI to transfer a caller to an internal invalid number, the results are different depending on when during the "invalid number, please hang up and try again" message playback...

Hello , we are trying to detect if a Cisco TAPI device ( can be IP Phone , IP Communicator etc)  is disconnected from the network or powered off .  From Cisco TAPI we couldnt find an option to get an event in the case of such an incident.  We are not...

Hi Team, I have a question regarding the following compatibility document: https://developer.cisco.com/site/tapi/documents/supported-windows-os/   is TAPI 11.5/12.0/12.5 supported with all of the Windows 10 types/version (LTSC/B, CBB ...)? I have a s...

I try to integrate between IVR and VoiceBot by Customer Virtual Assistant but this feature supoort only google dialogFlow . So I tried to open  live RTP Stream with another Party and redirect streams to VoiceBot , we think in this solution by using C...

CSCuy42107 Add a single-port RTP option to TSPSymptom:TAPI application uses Cisco RtpLib cannot play music / announcement. RTP packets are rejected by Cisco ISR4431 router. There is just silence not even a ring tone.Conditions:This occurs on certain ...

Hi, our product uses phoneDevSpecific to push phone execute requests to Cisco IP phones. The product has been working great for 15+ years on CallManager 4.0 through 12.5 with 79xx series phones. Since adding support for 88xx phones, we are frequently...

i am running some Tapi tests regarding user login or logout using jabber.Configuration:cisco tsp 12.5.1lineNegotiateAPIVersion: : cisco tsp returns tapi version 0x00020001lineNegotiateExtVersion: cisco tsp returns 0x0000000F.Registry: EMOptions is 1....

We currently have a set up where we're using our proprietary admin application to perform Silent Monitoring on our agents via TAPI.  We have a single TSP configuration for our engineers to use for testing and verification that owns all the lines our ...

Is there any metadata collected by JTAPI which would indicate the disconnection reason? CUCM version12.5 SU3

I'm in the last legs of implementing silent monitoring.  Currently, I have our local app running as a TAPI application user.  The application user owns two TAPI lines: the monitor and one agent line.  Whenever I attempt to monitor the agent line, the...

Hey,is Tapi can works with pyton?

I’m trying to iniate a silent monitoring session using TAPI in my admin C#/.NET application. After creating the CCiscoLineDevSpecificStartCallMonitoring object and filling in the parameters, the call to lineDevSpecific consistently returns the LINEER...

Does Cisco Unified Communications Manager Cloud support device/call control via TAPI?