Collaboration Applications

Audio delay in connecting voice with Jabber

Running Jabber 12.1.1.1 via MRA and locally within our LAN. Have multiple users with complaints of audio not connecting however calls seem to show connected - just no audio. We have made sure automatically start calls with video is off. can take up t...

Resolved! Bug? Webex Meetings Desktop App 33.8.2 triggers WMIPRVSE.EXE high CPU and thousands of WMI errors

Hi, after the update to 33.8.2 I found WMIPRVSE.EXE constantly saturating one logical CPU to 100% (realized because of the system fan making constant noise all of a sudden) The "WMI-Activity" event log shows one error every 1-2 seconds related to p...

Resolved! CUCM 10.5 Expired CallManager-trust Certificate

Hi Everyone, I have some expired CallManager-trust and Tomcat-trust certificates, and based on the doc. link below: https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200199-CUCM-Certifica...

Resolved! CiscoJabber config generator web link disapper?

Hi all, I was using the www.ciscojabber.io to generate the jabber xml file However, I cannot access this website recently. Is it closed permanently? Thank you Sam

jabber disconnects a call after 15-18 mins

we have ccm 9.12 deployment with Jabber 9 client. users complaining of calls being dropped after 15-18 mins . Are there any timers that need to be adjusted for jabber ? Internal and external calls same behaviour... TIA...jag

Resolved! Jabber version

Hello, i have a collaboration solution with 2000 users, i want to know what version of cisco jabber used for each user? how i can generate a report that contains a cisco jabber version for each user please .

Jabber softphone not able to connect over VPN

We have MRA (expressway) configured for Jabber and Jabber is able to connect just fine both remotely and locally. However, the issue occurs only on the endpoint when the VPN is connected. As soon as the VPN is connected, the softphone in Jabber disco...

Cisco Jabber integration with Sharepoint

Dear Team,May I know if TAC assist in Jabber configuration integration with share point.

Cisco Jabber 2 Factor Authentication over Mobile Remote Access

HI all, I am looking to extend our Jabber deployment externally using MRA. The end users will be using VDI on these BYOD devices with Jabber running on the native OS of our corporate BYOD devices. We would like to have 2 factor authentication to pr...

Resolved! Little Cisco Jabber Update Issue

Hello everybody, I have a little problem when I want to upgrade the jabber version in my environment. Let's explain the context:Currently, we have the 11.8.3 and we want to go to 12.1.2. We use SCCM 2012 to deploy applications.So I use msi to silentl...

TMS Purge Log Plan not working

Hi I have a TMS server on version 15.6 and our SQL TMSNG_log is 191 GB big. I enabled and ticked all the boxes to enable purging for all fields See attached. But the Purging is not taking place as the log file is still 191GB big. Note this is not t...

Webex boards self view by default

Hi Is there a way to offer self view as a default option for webex boards in order to save efforts each time from end user to pin self view while on a call -Prakash

Run as administrator dialogue box shows as gray in windows 10 while shared on webex

Hello All, When a user does not have administrator rights and tries to install any application and does right click and click on option "Run as administrator"-- While sharing his screen on Webex--it shows as gray. Though locally a user(If he knows ...

Resolved! Question: Certificates on Expressway C and E

Hello world, in the "Mobile and Remote Access via Cisco Expressway Deployment Guide" there is a line that says: Install on both Expressways the trusted Certificate Authority (CA) certificates of the authority that signed the Expressway's server ce...