Collaboration Knowledge Base

This document was generated from CDN thread Created by: RICHARD FOLTZ on 08-09-2011 05:06:53 PM I saw a demo awhile back while in Boxborough where they inserted a SocialMiner Gadget into the Finesse Desktop. Is there a integration guide available to ...

This document was generated from CDN thread Created by: Rodrigo Covarrubias on 26-07-2013 11:56:08 AM Is it possible to add a new customized chat template for both the Agent and Customer chat window? what steps would I need to do in order to accompli...

This document was generated from CDN thread Created by: David Womer on 13-04-2012 05:03:41 PM Team, I'm trying to use the gadget.io.makerequest method to retrieve JSON data within my gadget.  I have this working if I do not pass any paramters to my s...

This document was generated from CDN thread Created by: BOGDAN OVIDIU STANCIU on 02-02-2010 03:30:17 PM Dear all, I hope that I will not upset some experts here with my problem! I'm a newbie-newbie in TCl-IVR scripting! My problem: I have a cisco rou...

This document was generated from CDN thread Created by: Gerard O'Rourke on 28-10-2013 11:27:46 AM Hi, I need to find out which CVP CallServer is taking the call for a call which originates from CUCM CTI Route Point.This is a Call where the Routing Cl...

This document was generated from CDN thread Created by: Arseny Taranenko on 23-01-2012 11:31:48 AM We are working on hosting recorded ARF files for user access on our web server. The archive of ARF files we have is too large to be kept on Webex, so w...

This document was generated from CDN thread Created by: Senthil Kumar Natarajan on 25-05-2013 08:12:22 PM How to pass the user credentails (agent_ID and password) to a 3rd party gadget like CIM or Calabrio AQM portal?  I have agent use the same crede...

This document was generated from CDN thread Created by: Pavan Arza on 31-12-2008 05:46:01 PM HI,I developed a Prototype Agent Desktop for our application using .Net. I could get all the functionality to work. When the agents login and change state us...

This document was generated from CDN thread Created by: Juerg Ott on 02-07-2013 11:27:02 AM Hello,i need to modify the Calling Search Space for a SIP Line.In ccmadmin i can go to Device -> Phone -> select the Phone -> select the line then under Direc...

This document was generated from CDN thread Created by: Komalkumar Tagdiwala on 23-01-2013 10:39:24 PM I am new to AXL development and followed all the steps outlined on http://developer.cisco.com/web/axl-developer/axl-java-sample-application to buil...

This document was generated from CDN thread Created by: Brian Richardson on 24-07-2012 04:34:42 PM I'm troubleshooting an issue with an agent. Basically, when they try to attempt to login their getting the nice 10160 error message. Any suggestions on...

This document was generated from CDN thread Created by: Chris Bomba on 17-02-2010 06:34:45 PM I recorded a new recording for en_welcome.au.  I then upload that to the flash of my router and do a "call app voice load autoatt" and also "call lang voice...

This document was generated from CDN thread Created by: prince christopher joseph on 09-12-2011 10:53:15 AM Hi , I request your help in answering following questions 1) Does  Cisco IOS VoiceXML browser is fully complaint with vxml2.1 (w3c Standards) ...

This document was generated from CDN thread Created by: Keith Lunn on 19-05-2010 07:41:16 PM Hello,CUCM 6.13Does anyone know what security role must be granted to an App UID in order to query the RIS port?I have a program that does an AXL query first...

This document was generated from CDN thread Created by: Janine Graves on 23-06-2011 07:28:35 PM Hi,Now that G729 is supported with CVP, is it possible to use the Studio Record element to create G729 recordings? In the past, the dial peer on the gatew...