HiThe dev guide mentions something about BOSH channel notifications if a component goes down. Can I assume that those events also be sent to an XMPP channel?
hi all,Currently we have a customer with PCCE 10.5 and they have a question on Finesse making a 2-way SSL Web Service call.They require Finesse to access and retrieve some info directly from their G-Hub.The integration to G-Hub is via web services ca...
HiLacking information in the documentation I went on the way to try and figure out how permission work for the finesse api by trial & error.The results are.. well, I can't find a pattern yet.Here's what I foundIf I configure any user as an agent, I c...
HiI'm trying to make my app be a good citizen and clean up after itself. Part of this is that when I connect to XMPP, I get a list of subscriptions, compare with the information I actually need, and try to terminate the subscriptions for all nodes th...
I am building a new Widget which resides on a separate server.I took the SampleGadget demo from the Finesse web site and I have a problem with V 11.0 which I work with.I added to the creation of User an error handler:user = new finesse.restservices.U...
HiSince subscriptions are persistent, I figured I'd try to query if I'm already subscribed to a node after connecting. While I do get a response, it is always 403, even when I query the user I'm logged in with.Am I doing something wrong or is queryin...
Hi, all.I am learning to work with finesse gadgets using Learning gadget 10.5.1.I declared an User object as in instruction.finesse.modules.SampleGadget = (function($) { var user, handleUserLoad = function(userevent) { alert("user load")...
HiJust getting my feet wet with the REST API. After solving the HTTP version issue (extracting data works in HTTP 1.1 mode but apparently PUT'ing doesn't.. what's up with that? especially as all the responses are HTTP 1.1 as well), I'm now trying my ...
HelloI am looking into the possibility of changing the height of finesse supervisor "Team Performance" gadget.Thanks in anticipation for any help.Kind RegardsAbsaar Javed
Is that part of the configuration simply not implemented or am I misreading the documentation? I see Creates and Updates for a variety of objects under the Cisco Finess Configuration APIs node, but nothing for teams.What's the reason not to have an A...
Is there a list of nodes that you can subscribe for notifications? the dev guide lists User (/finesse/api/User/{id}), Dialogs (/finesse/api/User/{id}/Daialogs) and system info (/finesse/api/SystemInfo), plus there's an example for users in a team (/i...
We have made Agent desktop based on Cisco Finesse - UCCE APIs. We are using 3rd party library to connect to Finesse - XMPP as the connection is through the backend - serverIt is working fine for 90% of the time, but some times agent start receiving t...
HiI'm testing my Finesse API Implementation, but I can't seem to get a list of queues for a user.. What configuration and agent state would be required for this (http://finesse1.xyz.com/finesse/api/User/1234/Queues) call to return a non empty list?I ...
Hi,We have developed some server to server comms with Finesse, making both REST calls and listening to XMPP events.This works reasonably well so far.We're being asked if Finesse can support different types of authentication, other than userid+passwor...
