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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! CUIC - Reporting

I'm trying to create a report that has three columns and the third column indicates a percentage of total calls:This is the query I'm using:select customvariable5,          count(customvariable5) as calls,           round(cast(count(customvariable3) ...

finesse non-gadget sample bosh connection disconnect

i am working on a web app based on finesse non-gadget sample, currently we find the bosh connection sometimes disconnected, the error messages is that "Invalid Session Id".hopefully you can provide some clue about this error, thanks a lot.ewindgat dl...

wli6 by Cisco Employee
  • 17 replies
  • 0 Helpful votes

Resolved! IE9 JS not working until console opened

Hi guys,Strange one here...I have an app that assigns wrapup codes via http request. It is fully tested in Firefox, and I had the opportunity to test on the customers test environment with IE8, but when I try to use IE9 I get some strange behaviour.T...

Start with GED-145

Hi,I am trying to develop an app that gets data and edit in ICM , through application gateway using GED-145 protocol, but i didn't find in the website a documnt that really explain how to reach for example campaign, skillgroup etc .So i'm lost , and ...

ImanLR by Beginner
  • 3 replies
  • 0 Helpful votes

Sending Vendor-Specific Parameters via CVP 10.5 VoiceXML Server to Non-Nuance Recognizer Server

Hello,We are trying to send some vendor specific parameters to Sestek Recognizer server via CVP 10.5. We are adding those vendor specific parameters to form element on Call Studio and try to send them via MRCP v2 protocol. We couldn’t see the paramet...

c.tezgel1 by Beginner
  • 0 replies
  • 0 Helpful votes

Resolved! CUIC Field Display Name

I've run into a problem with the Field Display Name. I have the Display Name listed as "Percentage" but what is actually showing in the report results is the data clause.... any idea on how to fix this? According to the Cisco documentation (Cisco Uni...

Issue with ResultSetList

I have been working with ResultSetList for several years and just today I find myself in the position of having to troubleshoot column names. First, I feel like I'm lucky for having today be the first time after so long.I know I can just use int valu...

Resolved! Unified CVP Reporting Server device with IP Address: xxx:xx:xx:xx and Hostname: RECCVPREP operation failed. Device could not be reached.

Hi,we are facing issue to configure CVP 10.5 Reporting server in Operations console. I was added through Device Management->Unified CVP Reporting Server->Add New we given all the required inputs and associated call servers as well.when i click on Sav...

sj7102 by Beginner
  • 2 replies
  • 0 Helpful votes

Cisco UCCX 10.6 with CRM-gadged

@Could you help us to solve our issue? It will be appreciated if you'll provide some solution for fixing given problem. We have Cisco UCCX 10.6 with included CRM-gadged. CRM-system records each call into local DB to provide in-CRM analytics.Operator ...


Has anyone been able to adapt an older DDE based CTI system successfully with a CTIOS deployment - yes i know DDE is old but unfortunately still have it the environment but need to get rid of the old CTI that used DDE

kumey by Cisco Employee
  • 3 replies
  • 0 Helpful votes
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