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Resolved! finesse User onLoad event

Hi, all.I am learning to work with finesse gadgets using Learning gadget 10.5.1.I declared an User object as in instruction.finesse.modules.SampleGadget = (function($) { var user, handleUserLoad = function(userevent) { alert("user load")...

Resolved! agent login in server to server scenario - what credentials to use?

HiJust getting my feet wet with the REST API. After solving the HTTP version issue (extracting data works in HTTP 1.1 mode but apparently PUT'ing doesn't.. what's up with that? especially as all the responses are HTTP 1.1 as well), I'm now trying my ...

Resolved! Possibility to Change height of "Team Performance" Gadget

HelloI am looking into the possibility of changing the height of finesse supervisor "Team Performance" gadget.Thanks in anticipation for any help.Kind RegardsAbsaar Javed

Resolved! Creating / Managing teams via API

Is that part of the configuration simply not implemented or am I misreading the documentation? I see Creates and Updates for a variety of objects under the Cisco Finess Configuration APIs node, but nothing for teams.What's the reason not to have an A...

Resolved! exhaustive list of nodes that you can subscribe on

Is there a list of nodes that you can subscribe for notifications? the dev guide lists User (/finesse/api/User/{id}), Dialogs (/finesse/api/User/{id}/Daialogs) and system info (/finesse/api/SystemInfo), plus there's an example for users in a team (/i...

Finesse XMPP OnDisconnect event

We have made Agent desktop based on Cisco Finesse - UCCE APIs. We are using 3rd party library to connect to Finesse - XMPP as the connection is through the backend - serverIt is working fine for 90% of the time, but some times agent start receiving t...

Resolved! Get List of Queues for User

HiI'm testing my Finesse API Implementation, but I can't seem to get a list of queues for a user.. What configuration and agent state would be required for this (http://finesse1.xyz.com/finesse/api/User/1234/Queues) call to return a non empty list?I ...

Resolved! pass java objects between cvp applications

Is there a way to pass java objects between cvp applications using subdialog elements?...or is there another way to do this?

CUIC Dasboard - Customization

Hi All,We would like to develop a custom dashboard in CUIC. Customer wants to reproduce look and feel of report generated using 3rd party reporting tool and the same has been expected using CUIC. We are facing difficulties is providing expected custo...

CTIOS Agent Statistics Frequency (Client Side)

Hi, I'm looking to be able to set the frequency agent statistics update at, except from the client side. Is that possible? The default is 10 seconds, and there is a setting server side to globally change the default.Thanks,Sean

CTIOS connection issue

I am trying to connect CTIOS server through my code. Everything is working fine in our lab but when moving to client site we are getting below error:OnEventReceived Event: eOnConnectionFailure(ReasonCode:2 FailedServer:<<Side A IP>> ErrorMessage:CtiO...

Simulation of users

Is there any tool/API that can be used to simulato users/agents in a UCCE environment?We have UCCE 10.5 in our lab, with just 10 users (license). This user count is enough for us to develop and test our applications. We write applications that CISCO ...

Email integration API.

Hello Experts,We've a Cisco email setup through which we send an email to a particular mail id and Cisco routes it to the next available agent and opens the mail in CAD. I want to hook into this 'email arrived on CAD" event using my .NET application....

Get IP Phone from EM directory number

Hello,We want within an application to know in which IP Phone one user is loged in through Extension Mobility,we know the Device Profile directory number and the userID.Is it possible? Which messages should we use?Thanks,Rui

First-call resolution ideas?

Hey,Anyone figured out a good way to measure first-call resolution in CUIC?Please share your ideas/solutions!Thanks in advance.

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Forum Posts

Resolved! finesse User onLoad event

Resolved! agent login in server to server scenario - what credentials to use?

Resolved! Possibility to Change height of "Team Performance" Gadget

Resolved! Creating / Managing teams via API

Resolved! exhaustive list of nodes that you can subscribe on

Finesse XMPP OnDisconnect event

Resolved! Get List of Queues for User

Resolved! pass java objects between cvp applications

CUIC Dasboard - Customization

CTIOS Agent Statistics Frequency (Client Side)

CTIOS connection issue

Simulation of users

Email integration API.

Get IP Phone from EM directory number

First-call resolution ideas?

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