Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! Open Chrome in Workflow

Hi There,in CAD we are opening Chrome in a workflow & populating a URL with Data gathered from a Variable.Is there an easy way to do this with Finesse?I don't see any options in the workflow editor to select a specific application to open..CheersDion

dneggers1 by Enthusiast
  • 1 replies
  • 1 Helpful votes

SAP CRM integration

Hi,1. I want to make sure that it is possible to screen pop SAP CRM form with variables from finesse and present the queried data accirding to the variables.2. Is it possible to do so using iframe?3. Will the poped up SAP CRM work in its native way ,...

Resolved! Call Studio 10.5 projects with Maven

Hi,We're trying to convert our Call Studio 10.5 projects to Maven projects in order to automate  the build and deploy processes. Has anyone ever tried to do so? What problems did you come across? We're trying to find the suitable plug-in version for ...

isilo0001 by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! CUIC Premium - Add a Column to the Stored Proc and Report without Rebuilding the Template

HiUsing CUIC 9.0 or 10.5 for creation of custom UCCX reports.Scenario:I've created a SQL Stored Proc, and a report template based around it.I then modify the SQL proc to add a new column. The new column doesn't show in the report.To get it to show, I...

Resolved! Error on Off-Hook when we using Make a Consult Call Request method in UCCX 10.6 finesse

Hi,We are facing issue like "Off-Hook". When the user is clicking "Making Consult Call" button in custom gadget, we are calling "Make a Consult Call Request" method in finesse API UCCX 10.6. After request made to finesse, we are getting "Off-Hook" er...

CTIOS Library Changes

Upgrading from ICM 7.5.10 to 9.0.4.There is a CTIOS integration with Jacada CRM.  The version of Jacada is only supported up through ICM 7.5 (this is according to Jacada).I know ICM 9.0 is only backward compatible to 8.0.Question:  Is there any way t...

sarahjo by Cisco Employee
  • 1 replies
  • 0 Helpful votes

SDK and dynamic web project

Is anyone building a web application with the SDK?  We are having an issue with ConnectorFactory and wondering if it has anything to do with the placement of the plugin folder (containing extension jar) and the file.  We are using ...

erike by Enthusiast
  • 2 replies
  • 1 Helpful votes

Resolved! CVP 9 ASR MRCP2.0

Hi,we've got an existing CVP9 implementation with DTMF only apps.We're introducing an external VXML supplied app which is speech enabled, and reliant on VXML 2.1 extensions, more specifically record with POST, for ASR.  The Nuance speech server is re...

JamesHeff by Beginner
  • 1 replies
  • 0 Helpful votes

Resolved! Splitting data into different columns that is shown as a string in 1 Call Variable field

I wonder if anyone can help, I have been asked to provide a report that takes multiple pieces of data that is being pushed into the Call variable 5 as a string, and then be able to report on each of the separate pieces of information within a report....

sarbarnes by Enthusiast
  • 4 replies
  • 0 Helpful votes
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