Contact Center

HiWe have a standalone VXML Server and several Media Servers.In my Call Studio VXML Applications what do I need to specify as the audio path to ensure the announcement is played from a valid media server, ie, a media server that is online?Thanks in a...

I have a lookup to a phone directory in a gadget and the users want a button to call directly from their finesse client. This way they reduce user error by possibly typing the wrong phone number on the keypad of the phone itself. Since Finesse cannot...

Guys, I have specific requirement, to write an information in a call peripheral Variable but that info should not be displayed on the agent desktop and only written in the DB for reporting.we cannot use ECC variables due to certain limitations.Any id...

Hi all,I'm trying to segregate the reports that CUIC user are able to generate using PCCE department. The end goal is to ensure CUICUser Department A can only generate reports on agents/team/skillgroups/etc that belongs to Department A only. Document...

Finesse 10.5. Is there a recommended way to make keyboard shortcuts for Finesse desktop (similarly to CAD)?For example I have a gadget that opens new tab with customer data. In CAD I would just create a button with "action" and it would have a shortc...

Hi ,I am facing issue with non sample gadget running in IE11.jabberwerx through error while xml parse invalid empty default namespace.any idea why ?

I have created a report which I have just imported into a customer site This is the Substring i have created to separate out data that is being shown in the Variables within the Termination Call Detail reportTCD.Variable2 as MIDandStatus,TCD.Variable...

Dear members,I noticed some badfetch errors in one of the deployed vxml applications logs. After doing some research, I realized that these errors can be handled by using HotEvent nodes in Call Studio but I haven't come across any threads that shows ...