Hi All,We would like to develop a custom dashboard in CUIC. Customer wants to reproduce look and feel of report generated using 3rd party reporting tool and the same has been expected using CUIC. We are facing difficulties is providing expected custo...
Hi, I'm looking to be able to set the frequency agent statistics update at, except from the client side. Is that possible? The default is 10 seconds, and there is a setting server side to globally change the default.Thanks,Sean
I am trying to connect CTIOS server through my code. Everything is working fine in our lab but when moving to client site we are getting below error:OnEventReceived Event: eOnConnectionFailure(ReasonCode:2 FailedServer:<<Side A IP>> ErrorMessage:CtiO...
Is there any tool/API that can be used to simulato users/agents in a UCCE environment?We have UCCE 10.5 in our lab, with just 10 users (license). This user count is enough for us to develop and test our applications. We write applications that CISCO ...
Hello Experts,We've a Cisco email setup through which we send an email to a particular mail id and Cisco routes it to the next available agent and opens the mail in CAD. I want to hook into this 'email arrived on CAD" event using my .NET application....
Hello,We want within an application to know in which IP Phone one user is loged in through Extension Mobility,we know the Device Profile directory number and the userID.Is it possible? Which messages should we use?Thanks,Rui
Hi all.I found in Finesse REST API that it is possible to change agent's state by HTTP PUT with agent's credentials as basic authorization.In our environment we have configured user that is able to change state of all logged agents. Then we created a...
Hi,We have developed some server to server comms with Finesse, making both REST calls and listening to XMPP events.This works reasonably well so far.We're being asked if Finesse can support different types of authentication, other than userid+passwor...
Hi,Is there a way to set the user state to WORK_READY state? there is a requirement where in a Agent has to go in to a work ready state after a call ends.Any help would be appreciated.
Hi,I am doing a finesse gadget, for which I required to send Message packets over BOSH. So Could anyone provide me on how do I get the BOSH events of Finesse in my gadget. Note: I know how to capture User and Dialog events. I am trying to send a mess...
Should this functionality be working for the UCCE API? According to the UCCE API guide this should be available but we are having no luck. We are able to add PQ attributes with no issue. We were under the impression that the v10 API would support res...
Hi Team,In finesse can we get default browser setting of windows machine, can we invoke external browser using default browser in finesse work flow.Regards,Venkadesh.M
