Hello,We want within an application to know in which IP Phone one user is loged in through Extension Mobility,we know the Device Profile directory number and the userID.Is it possible? Which messages should we use?Thanks,Rui
Hi all.I found in Finesse REST API that it is possible to change agent's state by HTTP PUT with agent's credentials as basic authorization.In our environment we have configured user that is able to change state of all logged agents. Then we created a...
Hi,We have developed some server to server comms with Finesse, making both REST calls and listening to XMPP events.This works reasonably well so far.We're being asked if Finesse can support different types of authentication, other than userid+passwor...
Hi,Is there a way to set the user state to WORK_READY state? there is a requirement where in a Agent has to go in to a work ready state after a call ends.Any help would be appreciated.
Hi,I am doing a finesse gadget, for which I required to send Message packets over BOSH. So Could anyone provide me on how do I get the BOSH events of Finesse in my gadget. Note: I know how to capture User and Dialog events. I am trying to send a mess...
Should this functionality be working for the UCCE API? According to the UCCE API guide this should be available but we are having no luck. We are able to add PQ attributes with no issue. We were under the impression that the v10 API would support res...
Hi Team,In finesse can we get default browser setting of windows machine, can we invoke external browser using default browser in finesse work flow.Regards,Venkadesh.M
HiWe have a standalone VXML Server and several Media Servers.In my Call Studio VXML Applications what do I need to specify as the audio path to ensure the announcement is played from a valid media server, ie, a media server that is online?Thanks in a...
I have a lookup to a phone directory in a gadget and the users want a button to call directly from their finesse client. This way they reduce user error by possibly typing the wrong phone number on the keypad of the phone itself. Since Finesse cannot...
Guys, I have specific requirement, to write an information in a call peripheral Variable but that info should not be displayed on the agent desktop and only written in the DB for reporting.we cannot use ECC variables due to certain limitations.Any id...
Should users of the same group be able to create a report and have that report be viewable/visible by other users... essentially sharing the report. I am using 10.5 and have noticed that when a user other than an administrator cannot create a report ...
Hi all,I'm trying to segregate the reports that CUIC user are able to generate using PCCE department. The end goal is to ensure CUICUser Department A can only generate reports on agents/team/skillgroups/etc that belongs to Department A only. Document...
Finesse 10.5. Is there a recommended way to make keyboard shortcuts for Finesse desktop (similarly to CAD)?For example I have a gadget that opens new tab with customer data. In CAD I would just create a button with "action" and it would have a shortc...
