Hi,I have an error Invalid SID error when I refresh page in nonsample gadget.error in javascript console POST http://<FQDN>/http-bind error "Invalid SID"
Hi,I have developed agent desktop application based on CTIOS API.Some times when i am changing state, i start getting this error message: E_CTIOS_SERVICE_SEND_MESSAGE_FAILED. Afterwards Agent is not able to change state or even logout.I checked my co...
We have a requirement to measure calls manually made by an agent to external numbers (i.e. outside of the switch).Currently we are getting the figures for these calls from the Agent Skill Group Interval table in UCCE using the AgentOutCalls and Agent...
I have created a report which I have just imported into a customer site This is the Substring i have created to separate out data that is being shown in the Variables within the Termination Call Detail reportTCD.Variable2 as MIDandStatus,TCD.Variable...
Dear members,I noticed some badfetch errors in one of the deployed vxml applications logs. After doing some research, I realized that these errors can be handled by using HotEvent nodes in Call Studio but I haven't come across any threads that shows ...
Hello,What is the best way to allow agents to input information into a form using the Finesse Desktop during an active call and have this information available in a CUIC agent call historical report.We have a requirement for an agent to mark what add...
Hi, I have 2 agents with same configuration (roles, team, skills,....). When using API for queues for specific agent {server}/finesse/api/User/{id}/Queues it work only for one of them. The second gets empty list: <Queues/>. But in cisco finesse app o...
HiI thought I had the last one for today, but since my devsupport access is broken I have to spam here..As per the user API, a Finesse user is contained in <User> tag. For both single user extraction and user list extraction. The doc matches the actu...
Hello,In one of the threads I got to know that by using gadgets.io.makeRequest I should be able make a HTTP GET request to Finesse REST end point with out explicitly setting up a proxy, but I am not sure about which library or package that I should d...
Has anyone built a gadget for finesse using a signed request? Can anyone provide an example of XML configuration and gadget config. It looks like you only configure the parameter as shown below. I'm not sure what process is signing the request or how...
Hi Team,I am trying to use a Screen Pop Sample gadget from the DevNet Sample Gadget list. I am using this with UCCX 11. The gadget loads fine to the Finesse Layout. I am using a Custom Call Variable which acts as my string to be searched in the pop u...
Hi,I am trying to create a customized report by adding SL (Service Level) field to the "Peripheral Skill Group Historical Report".I am getting SL as 0% in the SL column. The Skill group interval table shows the correct data. If I paste the report's S...
How to use finesse javascript library in nongadget samples?I want to integrate finesse in crm. without using gadgets.How to do it with finesse javascript library?
