Contact Center

Hi, guys! I have UCCX 10.0 with a Contact Service Queue and I'm trying to change an order of two agents via API (Agent 2 should be first in CSQ and Agent 1 - the second). I'm sending XML-data (as below) via PUT-request to UCCX API, operation is compl...

Hi, 1. Can we prioritize campaigns ? Something like allotting dailer by 20%,30 % 50% to three campaigns respectively. 2. Can DNC filtering be done just before dialling out ? As per my understanding after the list is uploaded, the records will be put...

I am building Contact center express Configuration API where you don't Authorize. I'am send authentication headers with UserID and Password but when call api url response is "Http Status: 401 Full authentication is required to access this resource Un...

Hi, I want to create a team with a secondary supervisor using the REST API : {"teamname":"testfab5","primarySupervisor":{"@name":"fabienuccx","refURL":"https://10.20.2.188:8443/adminapi/resource/fabienuccx"},"resources":{"resource":[{"@name":"fabien...

Hi, I want to create a team with a secondary supervisor using the REST API : {"teamname":"testfab5","primarySupervisor":{"@name":"fabienuccx","refURL":"https://10.20.2.188:8443/adminapi/resource/fabienuccx"},"resources":{"resource":[{"@name":"fabien...

Hi, An UCCX resource can specify its resource group. But the GET request on the resource doesn't return the resource group... So what is the request to get the resource group of an UCCX resource? And what is the request for modifying the resource gr...

I'm getting slightly frustrated with this specific part of the uccxapi, first and foremost because it's not documented at all, and it's especially frustating when the rest of the api works great and is sorta well documented. http://uccx-server/admin...

I want to create a campaign through java language with the help of CCX rest API's. I have all the configuration right but somehow i am receiving 400 bad request error. Though i have send same request with same parameter through poster and it work per...

I am trying to use the UCCX REST API for uploading documents to the UCCX Server. We are running version 10.6 Enhanced version. I have no problems reading the documents or prompts that are stored in the repository, but I try to upload I am getting an ...

Hi, I'm trying to create a trigger for a UCCX application using the REST API on UCCX 10.6.1.10000-39. This fails with HTTP Response 400 and this response: <?xml version="1.0" encoding="UTF-8"?><apiErrors> <apiError> <errorData/> <errorMes...

Hi All, I'm trying to insert the data to the uccx informix database db_cra to the table "diallinglist" in order to update the contact in outbound campaign. Here are the details used to connect to the informix database Database URL : jdbc:informix-...

Hi Team, We are Cisco Development partners, where we are in search for Cisco UCCX database dictionary. We got the UCCX database schema, where we can get the UCCX server configuration through web service invocation. But we are unable to get Server, ...

Hello all, I have no clue if I'm in the right forum section but feel free to switch me if not. Here's my project I would like to create, web base or c# I don't mind, a desktop reminder when my agents are disconnected from their Call Center. Is th...

I'm trying to use the adminapi to set a campaign state from disable to enabled using: https://<server-IP-address>/adminapi/campaign/3/state/enable I receive the following XML response: <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <apiErr...

Hello, Is it possible to change an Application name using the REST API? If it is does anyone have an example of how to script this. UCCX 10.6(1)SU1