Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

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  Hi     I have utilised the customer-chat-sample provided from the Tools and Samples section in Cisco DevNet page     However I have re-written this sample in PHP because our we...

Jarvis IT by Beginner
  • 4 replies
  • 0 Helpful votes

CUIC - Abandoned Report Query

Dears, I am trying to create a report (Unique Abandoned Report) that shows only the abandoned calls where the callers didn't call again in the same day and got their calls answered.  Abandoned Calls Query: select ANI from Route_Call_Detail where Date...

lanou by Enthusiast
  • 0 replies
  • 0 Helpful votes

UCCE CTI Connection Failure 88

Hello, We have an issue when trying to establish a client application connection to UCCE.After sending out an OPEN_REQ, we are getting back a FAILURE_CONF with status '88':'E_CTI_INVALID_MR_DOMAIN Media Routing Domain is invalid'.   Media Routing Do...

Resolved! New tables in Informix DB

Hello,One of our customers tries to implement custom reporting by it's own, which involves creating custom tables in Informix database used by UCCX. I would not suggest such a solution, as such features implemented on an online system may cause perfo...

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