Contact Center

Hello I've been trying to use Content-Type: application/json in POST and PUT requests to the adminapi but get an error. Sending the data as xml works fine. Anyone been able to use json content on the adminapi? Example: data = { "Files" : { "Do...

Hello Experts, I am using an uccx api to upload contacts to the campaign which is working as expected and in the response i am getting the contact list that is not uploaded in the campaign which is also fine. Now coming to my question. In response ...

Hi There, I am working on an UCCX outbound solution and facing some issue for deleting the contacts from running campaign. Is there any way to remove uploaded contacts from any running campaign in Uccx? Regards, Akshay

hello , This is the first time I use make rest call step in UCCX scrip, I doing an integration with CRM , I'm sending API request including the calling number and I should get a reply from the CRM in JSON format as below : [ { "status": "closed" "F...

Hi - I'm trying to add/update a trigger via the CCX API and the VM Profile does not accept a dash even though the 'cucmString' data type mentions it does support it.   https://developer.cisco.com/docs/contact-center-express/#trigger-data-structure   ...

Hello!   I am having issues with the UCCX REST API when adding contacts into my campaigns. On random occasions, after sending the request and getting a succesful reply, the number of pending contacts in my campaigns doesn't change, like if I had neve...

Hello, I am using the Config API to download prompt (.wav) files. I can download the files but they have poor audio quality. Specifically, the speaker's words sound fuzzy. The same files, when downloaded via the Prompt administration wizard in the UC...

Hello,   I'm trying to change a variable in my script using API. I have a UCCX 11.6.1. I set my variable in Parameter in my script and check the variable in my application. I have tested unsuccessfully with Postman. Here is my code :   I try a PUT on...

Hi everyone,I have a script that starts like this:StartAccept (--Triggering Contact--)logContactInfo = Get Trigger Info (Contact)On Exception (ContactInactiveException) Goto ENDGet Call Contact Info (--Triggering Contact)--> Calling Number: callingNu...

Is there any field for average talk time in the newest CUIC?

I have been going through tutorials to set up the Cisco sample callback application. So far my ICM script is working and I can get it to hit the CallbackEntry script. However, it is failing at the Validate_01 element, here is the activity log: 10.10...

Hello,   Is it possible on an agent's finesse window popup (bottom right of the desktop),to have the CSQ name as well as the caller's number? A customer needs to know from which CSQ the call came ?   Is there any way to achieve this?   Thank u!