Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Is there an ability to review the IMAP and SMTP logs from Socialminer, when it is been used for UCCX email CSQs?If so, does anyone know what the name and location of the logs files would be and if you need to enable a specific debug level?I have an i...

Hello Experts, I am using an uccx api to upload contacts to the campaign which is working as expected and in the response i am getting the contact list that is not uploaded in the campaign which is also fine. Now coming to my question. In response ...

Hi There, I am working on an UCCX outbound solution and facing some issue for deleting the contacts from running campaign. Is there any way to remove uploaded contacts from any running campaign in Uccx? Regards, Akshay

Hi,Due to bad fetch error. we changed fetchtimeout to 60s based on cisco doc wiki (”For applications Root Doc Settings VXML Property = fetchtimeout and value 60...

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