I have been facing the issue When I download the script from the rest API.
I am doing this "http://uccx-server/adminapi/script/download/call.aef" and I get the response from the server.
<apiErrors>
<apiError>
<errorData>ServerError</errorData>
...
Hi,
In Cisco UCCX environment, for the CUIC report we have been provided with some stock report which fetch data from Live feed instead of a database query. This live feed is provided by XMPP protocol to the report.
Is there any API document providi...
Hey All.
Anyone have experience with using the API for multi agent skill change
I would like to make and application(Finesse) where a supervisor can change skills on all the agents in the team at once.
Have is the performance on the API, if i upda...
I'm new to the entire API support and integration with UCCx, but I was hoping as a starting point this forum can help me answer some questions specific to API and the support of the API's:
Is there a maximum number of API's that can be supported?Wha...
Hello Team -
I'm wondering if anyone knows why the <skillName> parameter within Create Skill was not programmed to allow periods, i.e. <TestSkill.1>?
Manually entering a skill name with a period is allowed within the admin web pages.
Thanks,
Mike
Hello
Is it possible in UCCX 8.5 to create URL document in post Mode with content-type application/x-www-form-urlencoded
out of the specified parameter ?
Sarah
It looks like I can get information about all of the CSQs that are configured on the system. That's good information, but how do I get realtime data about how many calls are currently in a CSQ? It looks like I can get that from the Finesse APIs, but ...
Hello,
I have a customer who has UCCX 10.6 and they are looking for a solution UCCX - API interaction, that will allow UCCX to lookup customer information based on ANI via JSON request/response, and pop up that info to Cisco Finesse Agent.
Basicall...
<body><p>Hi,</p><p>I want to know if it is possible to change agent states for email and chat using APIs? I tried to look into the Finesse API guide but I couldn't find anything for CCX. So it seems for CCX, Finesse doesn't support to manage email/ch...
Is there a way to gather the license count within UCCX? I have found the high water mark information in the DB, but didn't see any tables that contained the current license information. I also didnt see anything in the API that would allow for gath...
Hi,I've developped a script that allow the agent to type his extension + a pin code then an IVR that let him change his status
from "logged out --> logged in , not ready --> ready
this using rest api and using the agent login/password for eachrest ap...
I have been able to successfully update resources through the UCCX REST API except the resourceType node. I have tested sending XML through a REST utility using the PUT method for an existing resource. I get the XML through the GET method and test ch...
Hi,
I need to change a user capabilities (for example add the capability "Supervisor" to an existing user or remove "Reporting" to another user) using the UCCX REST API. How can I do this?
Thanks,
Fabien
Hi every body
I can't find any information about what license version the Configuration API can be used in, maybe it's a secret or maybe I'am just blind...
Please help me find this information.
Br,
Morten Skovborg
HI, I am trying to use the UCCX REST API for DELETE prompts to the UCCX Server. We are running version 10.6 Enhanced version.
I keep getting the following error:
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><apiErrors> <apiError> ...
