Contact Center

Hello,We have had a number of users raise that they cannot see the incoming call window with the answer/decline buttons which are usually displayed. They can hear the music that the call is present but cannot answer as there is no button to press. So...

Is there any way or has anyone developed something which will give an on screen indication to Agents that they are in RONA without having the WebEx CC screen or desktop app open?  We have created our own Secondary Ringer to help staff hear a call com...

Dear All,We installed CUIC 12.6.2 ES08. After installation, custom and stock reports using anonymous PL/SQL blocks with multiple parameters no longer functioned correctly, and report filters were unavailable.We then installed the Rollback COP (ciscoc...

Hello, I'm relatively new to WxCC Analyzer reports and come from a CUIC background.  In the CSQ All Fields report, we need to split the consolidated Interval column into two separate columns so that date and time metrics can be reported on and filter...

Dear All,We installed CUIC 12.6.2 ES08. After installation, custom and stock reports using anonymous PL/SQL blocks with multiple parameters no longer functioned correctly, and report filters were unavailable.We then installed the Rollback COP (ciscoc...

We have UCCE with CVP 12.6.Is there an option to automate the steps outlined below? Has anyone attempted to accomplish this? This is for a Disaster Recovery exercise.1. Stop Call server gracefully2. Check active calls remaining in CVP.3. Once all the...

Hi everyone,I am working with Cisco Unified Contact Center Express (UCCX) and have an external MRCP ASR/TTS server integrated with UCCX. The MRCP services are currently in service and working.My requirement is as follows:A caller calls the UCCX appli...

hello, in my lab i have integrate uccx with ccp without any problems and everything is ok.But when i try to send an email from outside the mail still on ccp and not delivered with cisco fineese and in my fineese it showing "There are no active chats ...

Hi all,I am relatively rusty on the Contact Centre space (last touched UCCX in 2017) and need some advice.I have a customer running UCCX 12.5.1 SU2 ES04, who is experiencing disconnects with agents on Finesse, and according to the reporting I see err...

Hi everyone,I’m running Cisco Unified Intelligence Center (CUIC) 11.5.1 with UCCE and have run into an issue that I have not been able to resolve.Following an IP/network change, I need to update the server/IP information for my UCCE Real Time data so...

HelloI am writing a script where a call must be connect to a specific agent. So customer calls a specific number and from the number I have to find the agent name. This is possible with the GetUser step from the script, I have the called number, and ...

Hello, I am looking for some help with passing 500-443 CCEAAR Exam: Advanced Administration and Reporting of Contact Center Enterprise. I have taken the exam twice and although they dont give you a score, based off of the report section analysis perc...

Hello,I have a Cisco 12.5(2) PCCE setup. I finished configuring all the components, and now I am trying to add them to the inventory. I need to first set the deployment type to PCCE 2K mode. After this i am asked to enter the credentials. I already a...

Does Webex Contact Center integrate SDKs of Jabra, Plantronics etc into their Browser, to allow Headsets to accept CC calls using the Headset buttons? I could not find anything on it, so i would assume not?