IP Telephony and Phones

 in my organization one user not able to call from his extension to PSTN  i tried Cisco DNA/CDA  Analyzer but i am not able to see in records that the call is failed due to xzy cause.however how i can find that the call is failed and  cause of failur...

Hello ,For CUCM group 1 we have 2 cucmCUCM Grp 1CUCM1CUCM2When we restart the CUCM1 phone goes to CUCM2 and when CUCM1 is up phone goes to CUCM1 again . How we can increase the failover period , we want to be sure all CUCM1 services are up ! Then pho...

i have 8845 phone that have 5 soft buttons on each right and left side of the screen , but i cant seem to figure out how to customize the right side 5 buttons of the screen? as under the phone page on cucm it isnt affected by the lines section or it ...

Hi team, I have two users owning 2 Cisco IP Phone the audio call pass correctly between them but the video call don't pass, I think that the problem is related to the Codec ? Please note thet one user is connected to the network via a VPN IPsec tunne...

I have access to the web UI for our CUCM publisher with an admin account, but I can't SSH to the CUCM publisher itself.  How do I enable SSH access for this account?

Hi guys,Our UC560 is working fine with incoming calls, but when I add forward to number got this error:*Apr 13 09:57:32.089: //-1/7140017D81A4/RXRULE/sed_subst: Successful substitution; pattern=02xxxxx717 matchPattern=02xxxxx7 replacePattern=7 replac...

Hi, I have an 8865 that doesn't recognize that the shutter is open. Has someone an idea how the phone checks if the shutter is closed or open?

We are using CallManager 10.5.2.10000-5.  We have some 8851 phones already configured on the system.  However, a new batch of 8851 phones recently ordered will not register.  They are prompting for an activation code.  How do we handle?  Thanks.

Hi Guys, I have CUCM 8.5 with SIP trunk from SP and I have CUBE as well. I want if some one call internal extension and there is no answer then the call forward to mobile number or international Call, Can  I configure this option inside CUCM? DO I ne...

Hello, We are deploying Jabber v14.1 to our Contact Center agents. How can we set the default appearance of Jabber to Classic? Any parameter we can set in the msi file for such purpose? The Jabber is used only for phone calls and it should be as comp...