IP Telephony and Phones

I've been using the BAT tool to update the Soft Key Templates (SKT)as we are excited to use the new DND features of 6.12 however I cant seem to find a way to update our Device Profiles with the BAT utility. If anyone could point me in the right direc...

Hi all,My customer has intention to add another E1 line to existing CME 8.6. How do I configure to have outbound calls on both lines? Please advise and assist.Best regards,Lawrence Chew

Hi,I have CUCM8.5.1 and trying to do the following:What do I need to configure on CUCM8.5.1 to allow us to dial a number listed under Missed Calls / Recieved Calls on a IP phone to automatically add a "9" when dialing out (without going to EditDial)?...

This question is Not Answered.(Mark as assumed answered)I am looking for details on how to generate Attendant Console reports and statistics with CM 6.x? I need to report on data around users, log ins, log outs, times, frequency, active users, what f...

Hi Pals! I have a problem.Let me try to explain.We have a 'machine' SIP server as a Call Center, conecter to our Call Manager with a Trunk SIP, that Call Center recieves Calls from our PRI PBX, and the PBX is conected to our E1 voice link.When we rec...

I saw this error when working on an issue recently ENv: CM PUB,SUB,UCCX PUB & SUB at HQ site, phone at remote site with contact center ( extension mobility and local gw for PSTN calls ) due to wan outage/issue remote phones/CSD/CAD lost connectivity ...

There is a tool for automating the configuration of regions, device pools in the server, such as the bat.xls?

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Hi ,I can´t connect my PBX to my sip provider. I see in asa 5505 this errors.Pre-allocate SIP RTCP secondary channel for dmz:192.168.253.1/10777 to outside:192.168.252.12 from INVITE messagePre-allocate SIP RTP secondary channel for dmz:192.168.253.1...

Hi We have a number of users who will be working externally and from home using corporate laptops. Is there a way of adding base numbers to soft phone software and pre-installing this on laptops. The base phone number on the soft phone never changes....

Hello,I have a E1 interface on a 2951 MGCP gateway.I have setup a fractional PRI, but I need to enforce some channel "direction":- ch 1-5: inbound- ch 6-10: bidirectional- ch 11-15: outbound- ch 16: signalingI have setup the fractional pri in this wa...