I always understood that a phone would switch to it's 2nd choice CallManager when three keepalives that it sent to its primary CallManager were not acknowledged - with keepalives at the default of 30 second intervals that would be a minimun of 60 sec...
Hi This is for a Contact Center - all users have headsets.Requirement is that when an Agnet gets a call the ringing is heard only by the Agent in his/her headset and not by other people.How do you configure CM for this requirement?Thanks
When transferring a call from Phone A to Phone B, the system drops the call directly into Phone B's voice mail before 'transfer' is even hit for the second time.'Call forward all' is off on the Phone B.Has anyone experienced this issue, and what was ...
I have 25 CTI route points in my CUCM 6.0 server, all of which have the status and IP listed as "unknown" but they all appear to work. A reboot of the server didn't change anything.Should I be concerned?
Hello.I have a IP Phone 3911 ( SIP ) in Communications Manager 7.0(1), I have applied Forced Authorization Code in the Route pattern, when the user dial a outbound call with FAC, the IP Phone does not play the tone in order to ingress the FAC and is...
Hi,A 7960 Phone with the latest firmware is not able to register with CCM7.It has obtained an IP address from CallMgr, however the LCD display keeps displaying 'restarting'I can't access the directory, probably due to the registration problem.The err...
How I can automatically download data in BulkAdministration-Upload/Download.Forexample, I have job, that exports some data info daily. How I can download this data automatically, without web interface?thank you!
I am implementing UCM 7.0(2), with a 2821 Vgwy. I am wondering what the differences are in the MGCP versions. I have not been able to find a document that explains the differences. Does anyone have any insight on this?
Hi, is there any way to achieve basic call queue on Call Manager bussiness edtion? i have CMBE6.1 and integrated unity connection 2.0any suggestion is appreciated.Tony
I am running CUCM 6.1.1, and am trying to upgrade to 6.1.3. I have a pub and two subs.I did a switch version on the pub, but when I went to login to CLI or Web, I noticed that my password had reverted to my previous password. This made me suspicous...
Hi All -I am running Call Manager 4.1(3) and Unity Connection 1.2(1) and have 24 VM ports. Three of the 24 ports (port 6, 14, 19) have a status of "NOT FOUND". No matter what I do I can't get them to register. I have tried resetting the ports in both...
