Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Can I move transaction log and sql database event if I have a unity failover or I need to do something before moving the database?
Is it possible to upgrade IPCC 3.0(3a) to 3.5(1) without having to upgrade the rest of our CallManager cluster? We are running CallManager 3.3(5)sr2
Hi, We are running IPCCX with 4.0. I need a clarification Regarding The Report:"Detailed Call by Call CCDR Report".In which three Calls (from same caller ID)are sent to three different agents with same Node/SessionID/Seq.No and the same Start/End tim...
Hi,I have noticed a strange problem with our IPCC Call Centre. There are 4 E1 PRI per Voice gateways, connected formerly via MGCP to a CCM Cluster. The calls are coming in and are connected, but the caller hears only a dump ringback, or just somethin...
Hello --I am utilizing the primary line extension on the user pages of CM6. My understanding is that if I choose the second line of a users phone, that user will pick up that line when they go off hook; however, that does not seem to be the case.Pl...
If someone calls our main number in our office, they are gven an option to type in an individual's name (if caller doesn't know their extension), but if I type in a particular user, it does not recognize it. where do I look at in callmanager 4.1 to c...
Hello, I am using CM 6 with the AC, so I hope that it is similar to the 5.X implementation of AC.My customer is looking to queue calls after the 4th call comes in, which isnt difficult, but I would also like the call to go to an Call Handler in Unity...
Hi, We are having two Call manager clusters. Suppose Phone 1 and Phone 2 are connected to Cluster 1 and Phone 3 and Phone 4 are connected Cluster 2. When Phone 1 calls Phone 3 in Cluster2, and try to take Phone 2 in conference, Phone 3 in Cluster2 w...
Do we still need to do anything for DST when change the time back in Nov? We have applied patch in March.
I needed to modify caller ID for a group of phones. So I have created a calling search space with a single partition. I have a translation pattern in this partition which has a calling search space that can see every other number. On this translation...
I'm using CCME 4.0 and one of my users would like to have another ringtone when he gets an outside call. Than when he is called internaly.I know about the distinctive ringing feature but I'm more looking for distinctive ringtone.Anybody an idea ?
Hi forum,I am using Cisco 2811 voip routers to route PABX calls. Is there any device to route mobile phone calls through the voip router?Thanks much,PN
Guys,Yesteday something very interesting happened. I built 2 servers, a pub and a sub. However subscription was failing. For some reasons replication was not working. I checked my LMHOST file and the proper name to ip entries were there. AFter severa...
We have a customer running CME 4.0. They have a PRI coming into the CME router. The router and PRI are physically located at a CoLo. The customer office is at another physical address. The provider of the PRI and CoLo is the same company, they ar...
Folks, Can we change IPCC script over the phone. For example if the weather is bad can we tell IPCC to play a seperate greeting or play another script?
