Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi guys, I have a user who cannot make a consultative transfer on ip phone 7942. when she puts the call on hold she then presses transfer and dials extension number but as soon as she dials the last digit it transfers the call straight away without ...
Hi, Some company announced that all users discarded the desk phone and use the Cisco Jabber softphone only. We have to provide the monitoring solution for Cisco Jabber. As I know, the Cisco Jabber (SIP protocol) cannot show the MOS score and the MOS ...
Hi I am after how will be the downtime when upgrading a cluster of 3 nodes (1 publisher, 2 subs) from 8.6 to 9.1.2 (L2 Upgrade). The document says there will be a temporary downtime while nodes are upgrading. Anyone has any idea, how long is that te...
Hello All, After migrating from a PRI to SIP trunk, we have noticed that our DNs which are configured with ####### as their callerID mask can no longer dial out. Seems to be a dial-peer issue, but I am wondering the proper way to resolve this issue....
I have a move from PRI to SIP. I can make calls connect and talk. The only gotcha is no ringback. I set the system parameter send H225 user info to Ann provides ringback. Still no luck. CUCM h225. HSRP will be setup once all is working, CUCM is 8.6 g...
We are having an issue with call forwarding our calls to an external number using our CME. Inbound and outbound calls both work with out issue but when we call forward our calls to an external number (like a cell phone) and someone from outside call...
Hi all, I have an issue when trying to forward a call to an external number. When I make a call with the Line CSS "A" the call completes successfully, but when I place the same phone number in FW ALL and use the same CSS "A" the call doesn't comple...
Hi Guys, Abit of a longer scenario and some good questions for this. We have a customer with a VDI environment who has Cisco Unified Communications platform (Call Manager & Cisco Contact Center express)They are currently on version 7 but we will upgr...
Hi all, we have installed 3 door 2N Helios IP Uni intercom systems which have registered which our call manager, pressing the intercom button initiates a call through to a registered phone but we are unable to unlock the door when using the number we...
So I was recently tasked to connect to CUCM clusters to enable internal extension dialing between clusters, lets call them Site A and Site B. By and large this was pretty straight forward, i built a SIP trunk between Cluster A and Cluster B, route pa...
Hello Every One, I Need some help in configuring EMCC. Not able to consolidate certificates from Bulk certificate management. I am having 2 clusters ruining on call manager 10.5.2.13900-12. Imported ALL certificates from both the cluster to SFTP and ...
Please tell me how can i log the case for cisco ip phone
I'm having a problem at the moment with incoming calls from our SIP provider. We're able to make outgoing calls with no problem, also internal extensions are able to dial each other with no problem. When our DDI numbers are dialed from the outside...
Hello all I am using a prompt re recorder to try and change a welcome greeting. We can dial the application and enter the user phone pin and the 7 changeable prompts are listed in order. We can select our option and record a new message, however, we...
HI, do you know how can I upgrade the CTM and ITL files on my IP phone CP-9971?
