IP Telephony and Phones

Hello , We are experiencing an issue with our Cisco IP Phone 7811 devices, where the phones are randomly initiating a line  without any user interaction. The events occur while no one is near the device, and the handset remains on the cradle. my CUCM...

We have CUCM 12.5 SR7 and Cisco Attendant Console Advanced version 12.0.5As we have now moved on to a new console solution (keeping the rest of the CUCM stack), I am looking for guides / recommendations / best practices to decommissioning the CUACA s...

We're currently testing out a new model of phone (9861) to allow for Wifi connectivity instead of wired due to some of our locations horrible wiring setup. Our current setup for remote locations is to use MRA for the phones, and that is working using...

I have an Algo 8180 and a Cisco 8865, CUCM 14.5, Line group issueFor an incoming call I want the phone to ring about 2 times then both the speaker and the phone to ring until answered with audio only through the phone. While on the phone I want all o...

Is there a simple way to see call metrics?I need to search by number/deviceI need to be able to see how many calls that phone and or vtc/codec, did for the month and sort those calls by date and time.I can see the call log in CDR but I have to click ...

Hello,Out of my 1,600 devices I have one dept that when I call 911 it calls out to a call center for 911 in Colorado? but the rest of my phones calls our local 911 dispatch office? I have checked the devices they are set up correctly as the working p...

Does the 3PCC/MPP firmware (after factory reset) fallback from tftp to http after trying and failing a few times?I discovered this to be true in my lab, but now on a customer site it just sits there asking to "Enter activation code" after I factory r...

Hi I want to update the firmware on my CP-8851but it doesn´t work as described in the different guides.acctually my main objective was to connect my CP-8851 through placetel, but as this didnt wanted to work so I asumed the former owner erased everyt...

We have CUCM 14. Phone A (ext: 1000)Phone B (ext: 2000) – this user has configured a no-answer forward to their mobile number. When Phone A calls Phone B and Phone B doesn’t answer, the call is forwarded to the mobile phone. However, Phone A sees the...

Hi,i am having problems with the oui-enabled voice vlan config on a C1300 switch.Gig 1/0/3 and 1/0/5 both have a phone connected (Unify brand). Both phones show vlan 109 as their voice vlan. Switch config on Gig 1/0/3 seems to work, for config on Gig...

Hi, Anyone now what is the correct TFTP format to upload a customised background photo on 8841/8851 MPP phones using the control hub?

Model 3844-13-1086 Cisco landlines Hi there, A customer called into our store and was perhaps on hold, when the employee answered their call again on the cisco phone, we believe that it broadcast the customers incoming call over the public speaker sy...

I have a ATA 191, connected to UCM 10.5.2  The elevator (an analog phone) is programmed to call an extension in our company to notify that someone may be stuck, and it does that just fine.  The issue I'm facing is when the monitoring station hangs up...