IP Telephony and Phones

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I was given a Cisco headset 561 with standard base as a gift since we work from home and want to be able to walk around and answer calls without staying by the desk. The headset was purchased from Ebay, and they sent it without any paperwork and inst...

rsafeeyah41 by Community Member
  • 103 Views
  • 2 replies
  • 0 Helpful votes

A customer that is a CCX resource has changed her first name. I'm told it's been updated in what we call NetID, one of 2 LDAP databases. She still displays as her previous first name in Finesse. The customer is a student, so her NetID ends with 'work...

SteveK066 by Level 1
  • 70 Views
  • 1 replies
  • 0 Helpful votes

we bought a cisco Ip phone  model cp 8865  and when we try to  connect  to our network it is asking for an activation code   can you help me by giving activation    code 

lancohot by Level 1
  • 2022 Views
  • 22 replies
  • 0 Helpful votes

Hi All im running into a strange issue. Its a new fresh deployment of CUCM, with CUC the trunk is configured between the two systems and it appears to be routing. The user is set up with a desk phone and an extension can call that and it all works. T...

barry4 by Level 1
  • 229 Views
  • 3 replies
  • 0 Helpful votes

Hiya.I bought an 8841 IP Phone from ebay recently, and went through a cisco partner to get the MPP Conversion Licence. When applying the licence using the Cisco Cloud upgrade tool, the phone rebooted and bricked itself. All it does now is boot loop a...

SAllen15 by Level 1
  • 87 Views
  • 0 replies
  • 0 Helpful votes

Hi ,We want to configure the application dial rule which is matching variable numbers.In CUCM  Admin guide it's mention asNumber of DigitsEnter the length of the dialed numbers to which you want to apply this application dial rule. Enter a number of ...

Is there a simple way to see call metrics?I need to search by number/deviceI need to be able to see how many calls that phone and or vtc/codec, did for the month and sort those calls by date and time.I can see the call log in CDR but I have to click ...

We have CUCM 12.5 SR7 and Cisco Attendant Console Advanced version 12.0.5As we have now moved on to a new console solution (keeping the rest of the CUCM stack), I am looking for guides / recommendations / best practices to decommissioning the CUACA s...