Other Collaboration Subjects

I am running Unity 3.1.5. Whenever someone enters a invalid extension within unity call handler or voicemailbox it transfers you to the opening greeting. Is there a way to have that menu repeat itself or send the call to a specific call handler whe...

Dose anybody know a way to have Unity playback the external Caller ID information from the Telephone User Interface for received Voice Mails. The information displays in Outlook, but you only receive date and time on the playback on the telephone.Un...

HelloUnity 3.15 TSP6.02BTo test DIRT backup and restore I am attempting to restore a customers database onto a clean system in my lab. The restore is sucessful in every aspect except it fails to restore messages ( instead it puts them all in the EAdm...

What version of CallManager is necessary to silently monitor phone conversations or to "barge-in"? I have a banking customer who would like to listen to agent calls. Is it also necessary to be running IPCC or some other application to do this? If...

Hi.We have 2 Unity servers in different clusters that are tied together through AD.We can send messages to users from voicemail, but we can't dial the user by extension from any greeting or callhandler.Also, we can dial by name across unity servers.I...

When a new message is recived in the inbox the mwi goies off as if the message has been listened to. The mwi does turn on when the message is left but as soon as the message is delivered, the light goes off. We are using outlook for our exchange 5....

Unity 3.15CCM 3.2 2c SPGCallers can record their greeting internally ok. If they call externally from the PSTN and try to record their greetings, Unity does not record the greeting.Any thoughts.

Hi, we are going to build a cluster with 4xccm-server.(ccm3.3(2))1 is glasshouse pub/TFTP, 2 are subscribers for primary call-processing and 1 is backup subscriber for the 2 primary subs.There are 2000 phones and 4000 device-profiles...Is it supporte...

Have a 3810 with 24 channels in use. WAN is FR. Want add an additional 24 by using second 3810. I need pointers on how best to daisychain them. Should I use FR or HLDC. When original 3810 has all channels busy, how does it roll to second one?Thanks f...

I have been told that Unity 3.1 does not support Multi-Tenant, if so:What does the CCM service parameter "MultiTenantMWIMode" do ?, by reading the definition it states if you set this to true that you can use translation patterns to activate the MWI....

Dear Forum,My name is Yohan Gunawan from Indonesia.I have a set up with requirement as below:two cisco router 2621 back to backbandwith 64kbps eachrouter ospfLAN HQ=10.10.2.1/25LAN Branch=10.1.1.1/25 HQ Branch .24...

unity 3.1(5) via patch fr 3.1(3)...have had many an issue today with cust act directory, but are finally good to go and as soon as i start my unity install i get the sentinel error 1603...ok, so being the studious answermonkey turned netpro fan that ...

I am trying to clear up some issue on our VOIP implimentation. We have Nortel phones trying to call IP phones and they do not get the name display of the party they call until it is answered (vmail or user). People want to see the name when the call...

HiWhen configuring Unity I notice that when is external calls (DN is forw. to Unity) it gets busy tone. Also I notice Transfer incoming calls to subscriber's phone future doesnt work.Any idea?Thanks in advance Unity 3.1 Build 3.1(5), WIN 2000 SP3 TS...