I have a CDR report that looks for calls to certain (main) numbers and checks to see how many of the calls are forwarded to voicemail during business hours. We use this to make sure associates are answering the phones.One of the parameters checked i...
Hello all,Since about a year our Cisco Spark Room Kit has not been able to be used in Webex meetings - I am now tasked with getting it back up and running, this is a new topic for me so forgive me if I have any glaring errors or omit any information....
As someone who works with CLI on switches every day, I usually manage to achieve my goals, but I often wonder if there are more efficient ways to accomplish them. Sometimes, I end up using multiple commands and waste time, strain my eyesight, and dra...
Hi All, Just wonder why there is no NTP setup/configuraiton show in my Webex room kit with RoomOS 11.17.1.9 . Are the Webe Room Kit get the time sync directly from the Webex control hub now ? Do i still need to worries on the NTP ? Best regards, ...
I want to provide the callers the option of dialing by name. So i installed the cuc to integrate it with the cucm. I have configured a trunk between CUC and CUCM. I configured a cti route point and set up the dn as 7600.In the cuc, i have configure...
Hi thereThis is for a UCCE 12.5, we were trying to modify the "end call" button in finesse when the agents are in a call, were were trying to modify that button instead of finish a call to send it to a survey.For what I understand you cannot modify t...
Hello, I am looking at deploying a cisco ISR router at another site, connected to a T1 line with a toll free number associated. Is it possible to use an existing PUB/SUB/IMP/UNITY environment to manage and route calls for this? Diagram below is what ...
In my VoIP network, calls are being routed from router 4331 to CUCM. Everything is working normally except when an internal extension transfers a call to another extension, such as their manager, the call gets disconnected exactly one minute after t...
I am trying to figure out how to change/upload a image to be a background on our IP phones. I have looked into the documentation already that suggests multiple ways. Unfortunately none of those options are open to me at this time. Is there anyway to ...
I am attempting to update a Service Parameter in CUCM and am not getting the desired result. I have consulted a few sources to assist in my attempt. Based on the Schema I can use the uuid and value to update the setting. I have pasted a sample ...
Hi, I am migrating an installation to CUCM from Mitel. There is an E&M link to a PAGA system (Spector/Lumenex) from the Mitel. I have a VIC3-2E&M which I have tried in a VG320 and an old 3925 to interface with the PAGA but I can't get it to work. I d...
Hello, I am trying to establish a TLS SIP trunk to my ITSP. The ISTP have a bit of an odd setup in that I need to send outbound calls to one peer IP but I receive calls from them on a different IP. The outbound part seems to work fine with TLS enable...
CUCM 14SU3, SBC 8300 v17.09.04a We moved off TDM PRIs over to new SBCs for all calling. Testing since November with no issues. We ported our DNs to the carrier on 17 April from our old carrier and I set up inbound calling to come in across the SIP ...
I am running CUBE on a CSR8000v, I would like to check what MOS score I'm getting to confirm call quality. The calls are all SIP G711u codec. I have been looking at the guide:Cisco Unified Border Element Configuration Guide Through Cisco IOS XE 17.5 ...
Hi I have cisco 7970G connect to non cucm, the phone is on but dont receive any number, Would you help me?
