Hi, I have a customer trying to register for access to the SNTC portal, but they encounter an error saying, "Please update your Cisco Account profile with the complete address." However, the profile already has an address. Cisco, can you please advis...
Forum Posts
I get to the Become a Delegated Administrator and Select My company..Then "Oops! Something went wrong"
Hi Team, One of our customers has purchased around 200 6871 IP Phones with SmartNet 8x5xNBD support. They are having issues logging into the SmartNet portal - getting into a continual login loop. I did not set them up, possibly it was the Distribut...
Dear SNTC Support Team,I am facing an issue while trying to register as a Delegated Administrator for my company on the Smart Net Total Care (SNTC) portal to gain API access. Despite following the recommended steps, I keep encountering a technical er...
I am getting this error when trying to register for a Smart Net Total Care in order to be able to use the bug search API. I created an individual Cisco.com account, associated it with my company and a smart contract etc., and when I try to resubmit m...
Hi team,We have jsut deployed a CSPC 2.11 VM on ESXi 7.0.3. Having issues when entering CCO credentials to allow for checks of software updates. Error message advises vailidation of the credentials failed. Have attempted to setup the same via CLI ...
Dear team,If we can renew the support for Cisco UCS server, which have VMWare installed on it.Will Cisco TAC support VMware solution or shall customer purchase support from broadcom?
Resolved! CSCP Software Update
Good afternoon,We are running CSPC 2.11 and when trying to run the software update from within the CSPC via the Software Update tab, it is failing. I had our Security department whitelist the URLs per the CSPC Software Upgrade guide, but it still ap...
I was planning on deploying the lastest version of CSPC at 2.11 then patching it directly to 2.11.03 but see attached picture of the hostOS which is centos 7 that has been deprecated. According to the cisco releasenotes the hostOS has been changed wh...
Hi GuysRecently I upgraded cspc vm from 2.10 to 2.11 version. while looking at the new cspc server the discovery job running fine. but the upload is not reflecting in the sntc portal. can someone help .
Hello,I am experiencing an issue while registering the Cisco Services APIs. Out of the five APIs I am trying to register, only three appear successfully, while the other two are missing. Details: APIs that successfully appear: colecciones csapi-1.0cs...
Hello we have a PSS collector deploy and install an additional SNTC certificate to work both ways. However, when doing a collect to upload information to https://services.cisco.com/ it is not uploading to any information in the SNTC section. I have a...
I have a fairly new 2.11 Collector, installed in October, and has been uploading fine until the last couple of weeks. It seems that now it (and another 2.11 collector) are failing upload processing, or getting stuck in "In Progress". I tried deleting...
Dear all, I hope your doing well.I am reaching out to report an issue with the CSCP Collector appliance. The system recognizes the configured static IP address, but I am unable to ping the IP or access the web interface. The configuration appears to ...
Is there a way to recover the CSPC root and admin cli passwords?
