Smart Net Total Care Portal and Collector Discussions

I am a Cisco partner and I have a customer. We just configures themail collector version 2.6 we have done the discovery inventory  and uploads. The SNTC portal has the data. BUT some of the Cisco switches and routers discovered show up as generic dev...

Hi can you please advise how I can view all personnel currently associated with our company, and what qualifications and access levels they have? sorry if this has already posted, my computer crashed when I clicked submit!   thanks Mike

Issue Title: Devices not DiscoveredCustomer ID/CR Party ID:166078284 Inventory Name: SNTC Portal, Collector or CSAM: CollectorDescription : Appears to be having devices that are not being discovered. Would it be possible to coordinate a meeting with ...

After upgraded from CSPC 2.5 to 2.6 I can no longer upload my files to concsoweb-prd.cisco.com. There are no blocks in the firewall, and I can use NetCat to verify connectivity on 443/80/5222 etc. But using the web interface I get an error 'Unable t...

Hi, Once again trying to download the entitlement files if failing, I've made 10's of attempts over the last 2 days - all fail with the same error. I note that many others have also observed this problem, as I have several times previously - is there...

Hi team, Of of my customers cannot access the SNTC Portal. The DA also cannot provide the customer Customer Admin/Customer User access. They claim that they can view all contracts in the profile When he first tried to connect his CCO account to their...

Since at least last Friday, i've been unable to log into the SNTC portal.  It acts as if i'm not registered.  I'm assuming it's because of this message, but i thought it would be worth asking. The SNTC portal is currently experiencing an issue that ...

My collector stopped loading   We are using multiple SNMP v3 passwords does the collector have the intelligence to go through each one during discovery or does it stop at the first one?   We are seeing NA mode for the devices. It was corrected by goi...