Smart Net Total Care Portal and Collector Discussions

We have a problem creating a CBR account. When we create a CBR account through the CSAM tool, everything looked alright but the DA never received the notification email to authorize the account creation. (And yes, he checked the spam/trash folder). ...

Hi team, The Delegated Admin for Customer ID 3428672 is stating that they have "Account Setup in Progress" on their SNTC Portal.  It's been over 24 hours, closer to 2 weeks.  They've cleared the cache and used multiple browsers.  Could you assist in ...

Hello,   I have a customer that has gone through the DA process and received the email responses back and accepted the legal agreement.  When they go to register a new CSPC they do not have any options under the "Library" menu.  Below are the next st...

Hello, I am in need of deploying SNTC at my current job,  The issue I currently have is the following. My previous employer, an integrator, has a service contract with my current employer. My CCO is now linked to my current employer.  However, when...

There is no information within the PSIRTS Alerts report.

In my Smart Net Total Care portal I have two inventories. The first is a csv upload and the second is from the collector. The collector inventory does not show any PSIRTS any more, it did months ago. 

Is the website experiencing issues?

I registered for the Smart Net total care portal 3 days ago. Whenever I login I only see "Thanks for logging in, your account will be available within 24 hours. Check back later." Is there something that can be done to resolve this? Thanks Jason

Hi Support,We registered for the Smart Net total care portal 4 days ago.Whenever I login I only see "Thanks for logging in, your account will be available within 24 hours. Check back later."How can we solve the issue?Done the Following:Register to Sm...

Hello I would like to know, how can we remove an inventory from the portal? Example: In the attached image I have two inventories for a customer, but I want to remove one.

Hi, don't mind me asking - I would like to add a new contract into Smart Care Portal, but all i can see is one existing contract number (added via Smart Portal ver 1.x). How do I add a new contract? Best regards, Jasmin