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My company is evaluating Cisco Webex Contact Center as a potential contact center platform, and I’d like to hear from anyone who has real-world experience with it.I’m especially interested in feedback around:Implementation experiencePlatform stabilit...
Hi, I have a question.Does Cisco Finesse subscriber show queues live data report when publisher is alive? or it shows error?My publisher node is working and all agents can see queues live data, but when they login on subscriber node they see "Error L...
We’re evaluating how to configure supervisor/admin access in Cisco Finesse without tying accounts to phone lines. For those of you in government or public sector environments, how are you handling non‑agent supervisors or admin‑only access? We curren...
Hello,I currently have Cisco Meeting Server deployed in a cluster environment running version 3.2.1.I would like to clarify whether the End-of-Life (EOL) date applies specifically to version 3.2.1 or to the entire CMS version 3.x release.Additionally...
Hello experts , i have just created my home lab for cisco ISE wired 802.1x , initially i am testing "open" mode , i have the following components Cisco ISE VM running 3.3 and patch 11cisco 3750X running IOS 15.4windows server 2025 configuring for AD...
About a week and a half ago I noticed no recent call records. I saw that the CAR Scheduler wasn't running. Not being sure if it required CLI access (which I don't have) to restart it, I referred the situation to our voice engineer. He restarted it, I...
Hello Guys, recently we installed in our Main Collaboration Room a new Cisco Room Kit EQX, with 3 new Mic Ceiling PRO. We will also install a Wifi Mic Infrastructure by Shure, with DSP, AP end Wireless MIC dedicated (we will try via AES67, we buyed t...
Hello. I work with a Cisco 8851 paired with a Comexion V5.0 bluetooth headset. Does any company make a busy light indicator that will work with my set up? I can't find anything compatible with a Bluetooth headset. I used to have a Plantronics busy li...
Hi Team,Please assess the feasibility of the following requirement in ECE 12.6:When a customer sends an email to the business email address, their phone number should be included in the email body or in custom headers. ECE should capture this informa...
Hi Team,Does anyone run Crowdstrike agent on PCCE and ECE Servers and if so, were you need to stop or remove Crowdstrike agent before installing PCCE or ECE ES patches?Does Crowdstrike agent interfere or stop installing these patches?Thanks.
We have set up a customer that has Customer Assist for their call queue a report that shows call details and wrap up codes. On this report that is generated daily, it seems not all of the wrap up codes are generating on the report, even though the ag...
When we receive external calls, we are sometimes unable to transfer them to internal extensions. This issue occurs intermittently and is more noticeable during the evening hours -When operator calls forwarded to reception hunt group(4811,4812,4813).E...
HiI have upgraded our Cisco Meeting Server from version: 3.12 to 3.13 with no problem, but after upgrading the Cisco Meeting Management to version: 3.13 I couldn't login to the server anymore (even with local username and password) and the following ...
