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  • Reactive Debugging - ( 10-30-2020 )
  • Contact Center
  • HI EveryoneI was recently trying to do reactive debugging on a script to see what was causing it to not work properly. But I notice when I would active the debugging and I would call the main number the prompt would never start to play the phone would just ring and ring. But when the debugging was turned off I would call the main number again and the prompt would start to play. I wanted to know if anyone has seen this before and if so what can I do to fix the issue. 
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10-30-2020
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  • Can't use remove from Conference with Cisco Jabber - ( 10-30-2020 )
  • Collaboration Applications
  • Good afternoon,I have this issue with some agents using Jabber to call customers, they usually call using the Conference feature by adding a customer to a call and when their businesses are over they remove the customer from the conference and add a new one, but this second time, after businesses, the REMOVE button doesn't seems to work, the button is there but is doesn't do anything. I've already tried doing a clean installation of the last version of Jabber with no luck. As the agents say this works fine for a couple of hours a day but this issue is never completely gone. Picture attached, just to let you see that the remove button is there with apparently nothing wrong, it just doesn't want to work (it works fine with the first customer they add):
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10-30-2020
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  • Firepower DNS Sinkhole Bypass - ( 10-30-2020 )
  • Web Security
  • Hello, I am using the DNS sinkhole option to enforce google, bing and youtube safe search.  This is working well. However there seem to be some google services that don't work when you use the recommended google safe search dns server: https://support.google.com/websearch/answer/186669 So when a user tries to go to something like musiclab.chromeexperiments.com they get a 404 error because google returns google.com with the dns response as seen here and then it matches our DNS sinkhole rule as seen here: nslookup musiclab.chromeexperiments.comServer: dns1.mydomain.comAddress: 10.5.0.103Non-authoritative answer:Name: ghs.google.comAddresses: 2001:db8::216.239.38.120Aliases: musiclab.chromeexperiments.com Is there anyone that is using the DNS sinkhole that has found a solution? Thanks,Dan.
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10-30-2020
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  • ASR1002 blocking PPTP - ( 10-30-2020 )
  • Routing
  • Hello, we have an ASR1002 router that's configured as pppoe server (with radius).clients connect with pppoe to our ASR and get public ip addresses.they all can reach the internet, however they all say that they cannot establish pptp sessions from their pc to some external servers.Since there is no NAT on ASR, how is possible that PPTP sessions are blocked?Can you help?
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10-30-2020
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10-30-2020
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  • ACI Always on sand box is not working - ( 10-30-2020 )
  • DevNet Sandbox
  • Hi, There seems to be issue with always on ACI sandbox:   https://devnetsandbox.cisco.com/RM/Diagram/Index/5a229a7c-95d5-4cfd-a651-5ee9bc1b30e2?diagramType=Topology#   this URL does not open:   https://sandboxapicdc.cisco.com   - Eugene
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10-30-2020
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  • Internet access policies for wireless users. - ( 10-30-2020 )
  • Wireless and Mobility
  • Hi All, We need to design a wireless network for one of our customers. Users - Employees, GuestsEndpoints - Corporate Owned devices part of domain, Personal devices (Laptops/Mobiles/Tablets), VC Endpoints We have thought of setting up a wireless network comprising of MR and MX appliances with following -- Configure dedicated SSIDs for employees, Guests and VC Endpoints- Use Captive Portal based authentication using Meraki Captive Portal for user authentication (Employees and Guests)- MAC based access control for VC Endpoints with specific access control on perimeter firewall Additional Requirement -- Enforce Internet access policies (Application Access, URL Filtering, etc.) based on user department irrespective of device type (Corporate/Personal)- Block Users (Employees/Guests) connected to wireless network from configuring laptop as mobile hotspot Can ISE help in any way to achieve the above mentioned requirements.  Request help from fellow community members to identify solution for the same. Thanks in advance. Regards,Aniket
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10-30-2020
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  • CES AsyncOS version - ( 10-30-2020 )
  • Email Security
  • It's been several years since I assisted with a CES deployment but if I remember correctly Cisco instantiate the instance in their cloud data centers. My question is what version of AsyncOS is currently being deployed in Cloud Email Security, 12.x or 13.x?Many thanks, Andrew
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10-30-2020
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  • can't login to connect-ucs - ( 10-30-2020 )
  • Unified Computing System Discussions
  • I'm trying to use powershell to connect to ucs manager. I have ModuleType Version Name---------- ------- ---- Binary 3.0.0.10 Cisco.UCS.Common Binary 3.0.0.10 Cisco.UCSCentral Binary 3.0.0.10 Cisco.UCSManager  when trying to use connect-ucs, i get error. PS C:\Users\> $ucs = Connect-Ucs -Name uscmgr -Credential $cred Connect-Ucs : Connect-Ucs: uscmgr 300:The underlying connection was closed: An unexpected error occurred on a receive.. At line:1 char:8 + $ucs = Connect-Ucs -Name uscmgr -Credential $cred + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Connect-Ucs], Exception + FullyQualifiedErrorId : Cisco.Ucsm.Cmdlets.ConnectUcs  I'm using the admin account I"m able to SSH and use the web browser to login running ucs manager 3.1(2e).  Is connect-ucs using some different port than 443 or 22?
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10-30-2020
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  • Passthrough WebAuth in Fabric WLAN - ( 10-30-2020 )
  • Software-Defined Access (SD-Access)
  • Hi everyone,I have one fabric subnet which I use only for ISE Certificate Provisioning. I have WLAN with related subnet. I want people when connected to this WLAN, to browsers pop up ISE certificate provisioning page. I configured WLAN passthrough in L3 security but when people are associating to WLAN they are getting redirected to https://192.168.0.1/XXXXXXX which is WLC`s virtual interface but it is not accessible. I wonder maybe as in fabric network data traffic is not passing through WLC, webauth won`t work. If no, it should work, please guide me accomplish this. BR,Orkhan Rustamli
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10-30-2020
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  • ISR4k netflow behavior - ( 10-30-2020 )
  • Network Management
  • all, this one has me scratching my head. Has anyone else come across the netflow statements disappearing from the config, specifically on the ISR4k platform?  we had 20 of our branch routers that we found were not sending netflow anymore. We know they had been as this was verified a while back, and we have audited saved config files and the commands were on the carrier facing interface. But the audit this morning showed that 20 sites no longer had the flow monitor statements on the carrier facing interface. there's no other common denominator that I can see at this time. Some of these have been rebooted to upgrade software, some have rebooted due to power at the site, some have not rebooted in over a year, or had the carrier ckt go down. It's nuts, I just can't figure it out. I can only explain two of these as oversights since they have had their MPLS ckt upgraded, or the site moved to a new building. But the rest of them, I can find no reason for this. this has not happened on our ASR1ks, which I know have been rebooted and have had software upgraded. Ditto for the ISR 2nd gen (19/29/3900s). It is only the ISR4k, and we have 4321, 4331, and 4351s. I did a quick bug scrub and do not see anything relevant but i am going to look more in depth on this in the next few days 
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10-30-2020
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10-30-2020
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  • Deleting Computer - ( 10-30-2020 )
  • Endpoint Security
  • I am trying to clean up my AMP console of old computer and was wondering if I deleted a computer that hadn't checked in in months if it came back online would it readd itself to the console?
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10-30-2020
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  • EEM e-mail with authentication - ( 10-30-2020 )
  • Network Security
  • Hello all, I am trying to send an e-mail via EEM using authentication.action 1.0 mail server "$_email_server" to "$_email_to" from "$_email_from" subject "$_event_pub_time:Test" body "$_syslog_msg" source-interface GigabitEthernet0/0/0 port 587 secure tls After debugging "Debug EEM action mail debugging is on" I get a message:ssl handshaking failed (-40404) The exchange administrators told me that I need to add my root CA and subCA certificates on the router, because from their side they see that the certificates are missing.Is there a way to do that?If I am stating something wrong, feel free to correct me and propose the right procedure. Thanks in advance,Katerina
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10-30-2020
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  • Configuring OEAP - ( 10-30-2020 )
  • Other Cloud Topics
  • As we discussed in the “OEAP Overview” post, from CCIE lab perspective this feature is enabled on normal LWAP by converting it on to OEAP (No 600 series OEAP HW in CCIE Lab). In this post we will see how to configure this feature on WLCs.Prior to convert LWAP into OEAP, you need to connect AP into the network in local mode & get it register to a WLC. Once registered you can select this LWAP in controller GUI & change its mode to “Flex Connect” (I am using 7.4 WLC code). This “Flexconnect” is known as “HREAP-Hybrid Remote Edge Access Point” feature in the earlier releases of WLC software.In order to this AP always goes to specific WLC (normally who has a publicly reachable IP address or WLC’s management IP address NAT to public IP) you can configure WLC name & IP address in “High Availability” tab.In order to this AP always goes to specific WLC (normally who has a publicly reachable IP address or WLC’s management IP address NAT to public IP) you can configure WLC name & IP address in “High Availability” tab.
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10-30-2020
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  • Finesse Sign API desktop View - ( 10-30-2020 )
  • Contact Center
  • Hello Experts , just want to know one thing , we are trying to authenticate finesse sign API's to view the agent desktop , i can able to validate finesse sign in API through post man , i got 202 accepted still here i understood , after authenticate this how we can see the desktop view ?    from browser i got only xml data want to see agent desktop  instead of that , could you please help on this and give some insights  to achieve this  efforts  Many Thanks!!!!!   Thanks!Roy
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10-30-2020
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  • Webex meeting disable keyboard shorcut [HOW ?] - ( 10-30-2020 )
  • Webex Administration
  • How to solve a problem with the windows system keyboard layout (polish programmer)To type correctly in Polish with this keyboard layout if this causes problems with switching off, disconnecting or switching windows in webex meeting You can find a description of the keyboard signals on Wikipedia under AlyGr https://en.wikipedia.org/wiki/AltGr_key#Poland.remembering that AltGr is sending ALT+CTRL and that is why my question on how to switch off shortcuts 
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10-30-2020
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  • CUCM SIP TRUNK DEVICE SERVERSTATUS MONITOR ALERT WITH RTMT - ( 10-30-2020 )
  • Unified Communications Infrastructure
  • Hi everybody,I want to find the good category for monitoring SIP Trunk device status.For example we have now our outdoor lines out of services. I can follow it on the cucm administration page to : CUCM -> Device -> Trunk : List of Trunks where SIP TRUNK Status appear....But I really want to find, in the rtmt, a Performance Counter that can trigger an alert (by email) when the status become 'No Service'There is a lot of counters like SIPTrunk Device Open, TLSConnectedSIPTrunks, but really hard to find the good one.Anybody know how to do?I've seen too that there is SysLogStringMatchFound log in Alert Cental. But like the performance counters there is to find the good String path variable like %STEL-CUCM1-SIPTRUNKOOS: %. But I really do not kow what to put as search String..thanks for help
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10-30-2020
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10-30-2020
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  • SLA OID 1.3.6.1.4.1.9.9.42.1.2.10.1.2 - ( 10-29-2020 )
  • Network Management
  • What happened, the value of this SLA OID would be 16?0:other1:ok2:disconnected3:overThreshold4:timeout5:busy6:notConnected7:dropped8:sequenceError9:verifyError10:applicationSpecific11:dnsServerTimeout12:tcpConnectTimeout13:httpTransactionTimeout14:dnsQueryError15:httpError16:error17:mplsLspEchoTxError18:mplsLspUnreachable19:mplsLspMalformedReq20:mplsLspReachButNotFEC21:enableOk22:enableNoConnect23:enableVersionFail24:enableInternalError25:enableAbort26:enableFail27:enableAuthFail28:enableFormatError29:enablePortInUse30:statsRetrieveOk31:statsRetrieveNoConnect32:statsRetrieveVersionFail33:statsRetrieveInternalError34:statsRetrieveAbort35:statsRetrieveFail36:statsRetrieveAuthFail37:statsRetrieveFormatError38:statsRetrievePortInUse
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10-29-2020
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  • Cisco ISE Integration - ( 10-29-2020 )
  • Analytics and Auomation Software Discussions
  • Cisco Identity Services Engine (ISE) is an endpoint-based network access and policy enforcement solution. The ExtraHop Cisco ISE integration enables you to combine ExtraHop anomaly detection with ISE Adaptive Network Control (ANC) to dynamically quarantine endpoints in response to security threats.Similar to our integration with the Palo Alto Firewall, this solution adds IP or MAC addresses from specific ExtraHop detections or alerts to an ANC policy to quarantine the related endpoint.The bundle includes two triggers: one for alerts and one for detections. You specify the alerts and detections you want the trigger to monitor and the ANC policy where they should be quarantined. The bundle also includes a dashboard that displays the total number of detection and alert events that were sent to the firewall, along with the IP addresses, MAC addresses, and names of the related devices. 
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10-29-2020
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  • Cisco 886 Series with SSL WebVPN / Anyconnect clients / snmp monitoring - ( 10-29-2020 )
  • VPN
  • Good morning from GreeceDue to lack of major VPN Concentrator Appliances, we are using 4 X 886 with WEB SSL configurations and NAP Radius for 40 remote workers using Anyconnect clients. None of the solutions that exist in the current forum, was fitted for us concering the way we can monitor the online anyconnect users using snmp. rsh to routers for collecting the needed data, is not an option due to security issues.snmp OIDs described in other same posts, do not apply to our 886 current IOS version (specified oids do not exist)Any clues? 
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10-29-2020
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  • How to disable Cisco SX-10 mic from remote. - ( 10-29-2020 )
  • TelePresence and Video Infrastructure
  • I am using Cisco SX-10 and using it join a non-webEx meeting. Now requirement here is that when admin trying to mute all participants in meeting mute icon on SX-10 must go red. I tried sending re-invite to SX-10 while having SDP  attribute  "sendonly" on audio m lines. In response i am getting audio m lines with attribute value as "recvonly" which is expected and correct but even then i am NOT seeing any effect of mic icon/color. Is it possible to do what i am trying to do?Any guidance/pointers are much appreciated.  SX-10 firmware version: ce 9.2.5
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10-29-2020
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10-29-2020
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  • Screen Pop CTI Integration on 3rdparty App - ( 10-29-2020 )
  • Contact Center
  • Hello Experts , we are trying to integrate the screen pop on one of our web application instead of having finesse desktop to handle calls and all Call control state which is available in  finesse , could you please provide some insights on this how  to start this process Many thanks !!! Since i am very new to this i hope experts will give some insights to start . Just need prerequisite for this  Appreciate  all your responses !!!!  
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10-29-2020
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