TelePresence and Video Infrastructure

I am trying to make configuration changes in SX20 TC and CE video equipment, through TMS version 15.4.4, when creating the template I noticed changes in the equipment with software version CE. Could you support me to check if there is a problem with ...

Hello All I am looking at this product and see in the installation manual that the ceiling mounts are not supplied as part of the kit. I have searched all over the website and cannot find a part number for any ceiling mounts for this microphone. I...

Hello, We are running VCSc cluster X8.2.2, TMS 15.4.0, CE endpoints 8.3.1 and TC endpoints 7.3.6. Centralized and downloaded phone books(both) are configured on TMS. So for all endpoints on TMS phonebook, we have H323 ID, E164 alias, IP address and S...

I have a TMS server in version 15.4.0 and I have the bug CSCuy46138, has anyone also found this BUG on version 15.4.0, on the Cisco site, there are only the Versions 15.0, 15.1 and 15.2.Is there a defined version for the bug fix?

Good day, I have looked into my network and working through those intermediate devices. I currently have a Tandberg that drops out almost religiously 15-20 mins into the call. The video drops out on both sides (multipoint connection), but the voice s...

Good day,  I've been having an issue since upgrading to TMS 15.4.  The preferred protocol in routing is set to H.323. When booking a conference on an SD bridge, this rule is functional. However, when booking it on an HD bridge it defaults to SIP. T...

Hello, Is there  a matrix comparing the differences, advantages , disadvantages etc.… between  on premise hosted video conferencing  network/architecture and cloud based hosted one please?

I have a customer that is reporting: On the SX-20 the remote automatically moves the camera  when we are trying to select different menus. Has anyone ever seen that issue?

In a point-to-point videoconferencing call, the device allows you to dial a second audio call.It is possible to disable / delete the second incoming call in SX20. When the team is in a video call? Cisco SX20 Version TC y CE.

I will also try to do a factory reset of the unit, but have you stumpled on something like this: