TelePresence and Video Infrastructure

During a scheduled multi-point video call using TMS and a MCU 5320, there was an issue during the call described by the user as an automated response that kept repeatedly playing a voice message stating "the call was being connected."   Any ideas wha...

Hi , I am looking for configuration & useage details for the 3 x ethernet ports on the rear of a Cisco Telepresence 7010 applliancewhen & why would these be used, what licensing is required?many thanksScott

Hi all,I need to get external calling working through the VCS expressway (jabber call-in and jabber call-out)  however I am experieincing some issues. I have these below :-         Jabber :          call from jabber internal to jabber internal  = OK ...

Hello,I just read a lot of stuff about multicasting on cisco site. but didn't get the idea how to do what i need.So i have a multicast source at 224.2.2.2 and can watch it when i connect directly to the source.So i want to connect it to my core switc...

Hello All:Having an "all of a sudden" issue with a VTC Suite. Was working fine the other day. No changes to the system.I have a Tanberg MXP6000 system with TTC08-1 front and rear cameras. The CODEC boots up fine. I can control the cameras (pan/tilt) ...

HI,I need to find out how to change the time value where the touch device goes to sleep while presenting from a computer only.Right now it is every 10 minutes we have to touch the screen to wake it and continue displaying content from the computer.Th...

Running 13.x on TMS appliance and want to upgrade to VM TMS 14.3.  I have Smartnet maintenance on the appliance. Do I need to purchase any TMS software in order to go from the Appliance based TMS to a VM Based TMS?  Also is there any steps that shoul...

Hello!Our customer is having an issue where zooming a daisy chained Sony HD1 all the way in and then trying to pan causes it and the PHD camera that precedes it in the chain to reboot.  The customer can reproduce this consistently with the IR remote ...

Hi all,Does anyone know the maximum RTT (round trip time) recommended for streaming video over WAN links using an MCU 4501 and Windows Media Player as the receiving app. at the destination?I'm currently using the following parameters for streaming vi...

Can someone provide some guidance about the following alarm in my VCS Control Cluster. Error: On Master Cluster:  Running VCS applicance version X7.2.2Application failed:  An unexpected software error was detected in %s: %s Action: (Connect to remote...

Good day Dear colleagues,I'm trying to setup some highly automatic VCS environment when one component piece will analyze VCS logs and another component piece will find some matches in VCS logs then based on the matches add & enable some new firewall ...