Unified Communications Infrastructure

Hello Cisco Community,in our enviroment we are using CUCM, CUC, and UCCX running 12.5. I have the following request which I'm not sure Cisco can fulfill. That's why I'm writing here.I have a hunt pilot which alerts some phones. I want to play an anno...

Currently running CUCM and Unity v9.1.2 and I am looking to create some basic after-hours call routing. I have 3 technicians that this would likely rotate from Sunday-Saturday, but I am not sure what's the best way to configure. We currently use RDP ...

hi everyone..is this possible to upgrade from cucm version 11.5 directly to 14 ?

All, Does anyone know how I change the password for Web access Contact Center Express through access OS Admin?

Hi,i have 2 CUCM server (CUCM Pub + CUCM Sub)and i have near 400 phonesi want to half of phones be register on CUCM Puband other half be register on CUCM Subhow can i do this?

i want to know how can i remove dns reliancy in cucm ?i want to cucm works based on ip address, so whenever dns server failed, cucm and ip phones works properly

i want to re-install my cucm with DRS backup (re-build it)i know ip + hostname must be same on new cucm..what other things i must get from old cucm ?

Hello Cisco Community,we have the following problem at our Cisco Call manager. We have a cluster of three CUCM running 12.5. The publisher has every morning at 7:00 AM a 100% CPU spike (even on saturdays and sundays) which lasts for around 30 minutes...

I am certain this has been asked before but I cannot find it. Is there a way to set the Maximum Number of Calls and the Busy Trigger to 6 and 4 by DEFAULT?CUCM Release 12.5TIA!!

Hi, I am using cucm 11.5. and cisco ip phones model 7821 , 8845 and 8851. I could see Forward All option on ip phones as well as in cucm too. When I tried to enter mobile number it is not getting forwarded. but It is getting forwarded to other DNs wh...

When attempting to transfer a call to a user via the Attendant Console we get a your call cannot be completed as dialed. She is on a 7962 with a SCCP device protocol