Unified Communications Infrastructure

I'm kind of new at reading CUIC reports. My question is in the Contact Center CSQ activity report i understand the Calls presented, calls handles and calls abandon but in the Agent Summery report shouldn't the calls presented match the calls handles ...

If CUCM Native Emergency Call Routing is enabled does the assigned ELIN override all other types of outbound Calling Number masks?Example: If an outbound emergency Route Pattern or Translation pattern (911) has "Is an Emergency Services Number" selec...

I am trying to delete a tomcat-trust certificate in the call managers  and Unities (pub and sub setup) and I'm not able to. I delete the cert, restart the tomcat services and it shows up again.I tried stopping the Cert Exchange Notification Service a...

I've got a customer running Unity Connection 11.5 and some users are getting quota errors despite having empty mailboxes.  For example, my client forwarded me the below email notification but when I look in UConn their message count is 0.  Has anyone...

I just setup Message Relay on Unity Connection 12.5.1 with the Message Actions set to Accept and Relay the Message.It is working, except the email that is received contains an email attachment which contains the WAV file.So when the user gets the ema...

One of our client needs to upgrade their collaboration applications and expressway.hardware - UCS 240 M4SXesxi - 5.5cucm cuc imp - 11.5.1.11900-26expressway C - 8.8.1Other application like imagicle, TMS also available For expressway Ehardware - UCS 2...

Hi folks,  I've been racking my brain for hours over this and finally after hours of internet searching and reading technical manuals, I feel like I should turn to the community for help because I feel as though I am missing something super easy. I a...

Is there a way to hide the Proximity on-screen notification so that it doesn't pop-up when people connect to the unit for the Webex Room Kits? I read in the ce9.12.3 release notes that you can, but it does not say where or how Thanks 

I have a client using a SIP Fax machine (Ricoh MFD) registered with CUCM 10.5 and the machine/extension is able to receive external calls/faxes fine. It is when he tries to make and outbound call that they fail.If the the MFD is powered off and the e...

hello All, am just asking if we have a tools to check for CUCM upgrade as the old LCU tools?

Hi all,I am following cisco configuration guide to deploy Expressway MRA feature. Basic on the requirement, we need to have NAT reflection on the external FW (FW A) as the following photos.My question is that : shall we have an NAT on the internal FW...

I can't seem to find a good document calling this out.  Any help would be very much appreciated. Thanks in advance.

Hello. We are planning to increase the vRAM of the CUCM nodes. I searched high and low on the internet but cannot find an answer. My question is, how would you know if there is still an available or free vRAM to be allocated? Thank you.

Hello All, We have a Unity Connection integrated with CUCM (both 12.5) and we want Unity to request users to change PIN the first time they access to the voicemail. We have checked the "User Must Change at Next Sign-In" parameter but a locution is he...