Unified Communications Infrastructure

Upgraded our Unity Connection Servers last night from 8.6.2a SU1 to SU3.  Publisher completed fine (chose option not to reboot).  Subscriber reported it completed fine.  Switched versions on Publisher and waited for all services to restart before swi...

superisor has failed to start voice monitor on device verify that the sound card in the pc is working properly.  This was from a laptop running windows xp trying to silent monitor a user.  Is this just a matter of having the customer upgrade the soun...

Hi,We haved implemented the CUCILYNC to integrate Microsoft Lync with Cisco Call Manager.Works fine on desktop and latop,We have now implemented Microsoft Lync 2010 on Citrix Xenapp Environment.Lync on its own works fine, however the integration with...

Hi There,I'm interested to know if there is a feature in CUCM 6.X (may be an IVR application) it can be used to collect digits, entered by a caller via the phohe keypad, the passsing this to a different system in a text file for instance?Any help is ...

Hello Community, Upgrade from 6.1.2 - 6.1.5 runs smooth w/o any problems. Move to Vmware ESXi 5.0 and during Upgrade 6.1.5 to 9.1.2 stops w/ an error during a reboot initiate by upgrade process.At VMWare console you see:fsck.ext3: filesystem has unsu...

Our receptionist has reported a few different problems transferring people. I've attached the error below and it pops up occasionally.Also, some callers have reported being dropped during transfers from the receptionist.We're running CUEAC 8.6.2.11 a...

I have a CUCM configuration on 8.2, and have an issue with some 7925 wireless devices that are set up in a "call flow" along side a pair of 7945 devices.  If a call comes into either of those devices' extensions, after a set # of seconds of "no answe...

Hello,I'm pretty sure the answer to this question will be no but I just want to make sure.Is there any integration between CUCM and Lync on mobile devices? We know that we can use CUCILync to integrate CUCM with Lync on a PC but, is there anything we...

     I am trying to get a handle on call volume but my CDR records dont seem to be showing any internal call infomation. I am having trouble finding information explaining how to set this up. Any help would be appreciated. I am still using Call Manag...

There are three parts of the Agent Desktop that are staying inactive they are.  call and agent state log viewing.  agent statistics viewing, and recording.  This results in a partial service state on the agent.  He can still recieve calls and what no...

I have recntly installed the 8.6.3 version of CIPC.However ever since i installed that  I can no longer hear the tones when I dial out from the softphone.I cannot always pick up an incoming call from the Cisco IPC popup that appears when a call comes...

Hi all,Hopefully someone can answer this question. We currently have CUCM 9 and are using WebEx connect (cloud) as our software phone. In CUCM, we have both LDAP Sync and LDAP Authentication on. The inconvience we have is when the user updates their ...