Unified Communications Infrastructure

Hi Everyone,We have 2 (A & B) softphone user configured and using Webex client. All two users are assigned to same call pickup group. In call pickup group notification settings, Call Pickup Group Notification Policy is selected as: Audio and visual a...

Anyone here from Cisco can help me understand how the voice bundle - C8300-1N1S-6T-V just vanished from CCW and all documentation without any notice?

Discovered this exact issues exists in Unified Contact Center Express 15.0(1) 15.0.1.10000-27.

Hi Community,I’m facing a persistent LDAP synchronization issue in my CUCM cluster. It was working perfectly until recently, but now the LDAP Directory status shows:Error while Connecting to ldap://<FQDN>:636, certificate_unknown(46)Environment:CUCM ...

HiWe are using UCCX 15 version and getting error as Establishing connection to the live Data in Cisco Finesse. We have cleared the cache in both Chrome and Edge, Disabled the memory saver and power saver option under perfromance in both the browsers....

My existing CUCM integrated with onprem Active Directory for Extension Mobility, then we will decom the Active Directory because we will migarte fully to Entra ID. Can CUCM integrated with Entra ID?

Is this always triggered under those conditions?If so, how is it possible this passed QA?

We've been upgrading our infrastructure throughout the company, and as I've had a problem getting the ports for many of our switches to show up in CER. Is there some special configuration that is required for CER 15.x to see VSS switches?This is the ...

Hi all,I’m experiencing an issue with incoming calls from PSTN to my LAN. When I answer, the call disconnects automatically after about 20 seconds. This problem does not occur with outgoing calls (LAN to PSTN).I’ve attached a PCAP capture for referen...

Is it possible for RTMT to send alerts when a SIP trunk goes out of service? I know that a Syslog entry gets made with the details but is there a way to turn that into an alert through RTMT or do I need to use a Syslog server?Thank You