Voice Systems and Accessories - Small Business

Hello,in a customer project with the Cisco UC560 our client wants to setup a centralized CTI Server (Estos Procall Enterprise). In this setup we would need a multiline enabled (3rd party) Tapi Interface. CUCM supports this (I can install one TSP on t...

First, I hope this is the right place. I was told it came w/ a year of support; however, in all the excitement, I didn't inquire if "they" referred to Cisco or Veramark.So here's the problem; any appreciation would be greatly appreciated. Towards the...

Hi All,I have a client that is creating a web based corporate directory and would like to know how to format the numbers (Australian Based) to that way UCC I.E plug-in can detect and highlight the number to allow for click to call.If anyone has any a...

What should the Live Record Pilot Extenion be set to in CCA on a UC540?There is no documentation I can locate that describes the considerations for setting this value.Values of 297, 297,298 and 399 dont appear to work.From Lab 13 - Smart Applications...

HiIve followed the cisco instructions for setting this up however Im not sure of what needs to be done within outlook to get the notifucations.Can anyone advise or point me to a useful reference whereby I can setup outlook to recieve notifications.UC...

I was playing around with phone menus and noticed that if I press the dir soft key and then go to the corporate directory (3) and then to the external directory (2) and press dial soft key the phone will lock up and require power off and on to restor...

I have a used UC520-16 unit that I'm trying to setup I have some CP 524 G phones and when I pluged them in they keep intiating, but never finish.Also I have a Lynksys SPA 942 phone that finish intiating, but it doesn't have dial tone.Aren't phones su...

I am currently working on a project to integrate MSCRM 4.0 with UC520.I have a CUCC clients and TAPI drivers installed on an XP machines and the Server software installed and configured on a Windows 2008 Server running MS CRM 4.0. All is working.Howe...

HelpBefore I re-create the wheel can anyone advise me where I can find or supply me with the following:excel spreadsheet document which covers all the CCA features that need to be pre qualified before installation can take place im sure there must be...

Hi allIve just completed my training and keen as a partner to ensure we stay upto date on new applicaitons for the UC500 serires can anyone point me towards what beta programs are available for us to test prior to client installs.thanks in advance.Da...

are there any other destination options for inbound faxing on the UC other than fax-to-email such as sending it to a network share?also, anyone know the DPI setting on the fax-to-email files?

I am having issues with caller ID on a newly installed UC520 with a SIP trunk as the primary mode of receiving calls.The problem appears like this:As you can see... the caller ID is a little weird. The debug of the ccsip reveals a line that says:Dive...

Incoming calls are FXO to an operator's extension.  CFNA to AA works if 13 seconds or less.  More than 13 seconds results in a busy signal.Any ideas where to look for the cause of this problem?