CVP Elements and Java concept how API used for Java XMLJava and XML API CVP elements Can any one sample code of snapshot of java programing
CVP Elements and Java concept how API used for Java XMLJava and XML API CVP elements Can any one sample code of snapshot of java programing
CVP element setting different menu option and sub dialog how java used in CVP can inform about function & methods describeSome CVP element Setting are SettingsElement DataExit StatesFolder and Class InformationEventsCustom VXML Scriptdescribe java us...
Contact Center how CVP and UCCE connected how the parameters that used between most them of are same Some of the similar parameters are CEL CLID Menu sub dialog Most of the caller information are similar
HI every one. I am creating one scrip and have a issue, and i need collect log detail to troubleshoot from scrip. how to collect and read it ? i search get log UCCX Engina but when i get and open dont see log from scrip. Please help me Thanks
Hi Everyone,I am trying to rebuild a UCCX Sub server with HA enabled. Could someone please let me know if I am mistaken following the blow steps:1) Upload the bootable ISO file into the datastore (VM)2) Connect the CD/DVD Drive3) Map the bootable IS...
I need to be able to purge say only contacts with a call status of A or P as example - does anyone does this and how, would I need to copy all existing contacts and reinsert them minus the thr ones I don't want or is there a sql query people have use...
Hello the product I'm working with is CCX Premium 12.5. Our requirement is to build a call flow where the call ideally is answered by Group-A, in the event that there are no agents in Group-A to take the call we then need to offer the call out to a l...
Messages used for communication used in the MIVR logs. ...Execute step of Task 42000000286 : Start...Execute step of Task 42000000286 : Accept (--Triggering Contact--)...Execute step of Task 42000000286 : Play Prompt (--Triggering Contact, P[hello])....
Hi, How can I collect the MIVR logs in IPCCX 8.5. Usually we take the logs in this specified path C:\Program Files\wfavvid\log\MIVR. But as its the UCCX 8.5 is the linux version, I am not sure where to collect logs.Thanks in Advance.
HI IVR scrip <<<<xxxvvCSQ Please help us clearly my question following in title
We have a requirement to initiate an outbound call via ICM Route Pattern, however when we initiate a call with this method, as soon as the call connects with ICM, we receive a CONNECT event on finesse, however, we are not able to get any notification...
Hi, We're considering to upgrade the existing UCCE deployment of our customer, currently use 10.5(1), to the latest version, which is 12.5(1). We want to ensure the learning curve to the end-user to be minimal and the overall usage will be smooth and...
Hi! I am running UCCX SSO test in my lab. I have got to the point where I need to click Test SSO and if everything looks good then I should be able to enable SSO after the Test. However, after I ran the SSO Test [accepted certificates, logged in with...
Hi all, What is the best way to populate a peripheral variable with the current timestamp in UTC?I've tried using now(), however I am not able to reconcile the fraction portion of the output (it seems to be 30 minutes off local time?). Any ideas? Thi...
Hi All, I want to create CUIC Abandoned call report which will show all the abandoned calls with callers number. Requirement is to see callers number along with call abandoned reason for example below call disposition codes.1=AbandonedinNetwork2=Aban...
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