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UCCX 11.6.2.10000-38 We recently implemented hold my place, and our guest services agents noticed that when they can see the customer's number they can also be heard by the customer.  If they don't see the customer's number then they can't be heard b...

Hi,I have a CCX 11.6 Premium system and need to know if what I am trying to do is supported.I want to make a HTTP POST request to a CCX HTTP trigger which posts an XML file which I then want to save on the UCCX server and parse the content.I have tri...

HiWhile trying to schedule a report in cuic I get the following error:Error Updating the filter informationAlthough I set filtering, I get this error. How can I solve the problem?

My internal business customers have a requirement to report on each time a call went on hold during a given leg. Ideally they want to see the start time and duration of each individual hold action.  I know this can be found by turning on a trace but ...

Hi,I am looking for some information on Cisco Nice WFM RTA adaptor, to see if the current v4.6 adaptor supports Nice's new Cloud Work Force Management (WFM) solution 7.2/7.3 to version 12? Questions are:-1. Will the current 4.6 TRA adaptor work or do...

Hey, hope you guys are doing fine,i want to learn about Cisco Webex Cloud Center is there any way you i can learn it ? any guide, if from somewhere i can get a sandbox that would be totally great.Thanks in advance.     

Does anyone know of a way to change the Finesse error message that is displayed when a an Agent logs into Finesse and then gets the "Device not accessible. Contact your system administrator" message.  We want to change the "contact your system admini...

This is a PCCE/Finesse 12.0 environment and with the stock gadgets agents are unable to see how many calls they've handled for the day.  I created and saved a Agent Historical report in CUIC and am trying to get it added into Finesse so agents can se...

Hi,I have to implement the functionality of whispering in my supervisor application. I have already managed to run the Silent Monitoring of the call, but not the whispering.The developer guide does not mention anything about the whispering and so I t...