Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi,I have a Unified Call Manager 4.2 and a Jtapi user created to 'connect' CCM environment to a CallCenter software. I am heaving problems with some routing points. When I make a call to an RP it takes around 10 seconds for the RP to respond and some...
I want to change the time displayed on the IP phones. What should I do? Can I change the time of the Windows platform? Is there any other changes I should make in CCM and Unity?
Hi ,posted this question yesterday but it seems to have dissapeared ,we have 2 Call Managers ,1 main and 1 backup ,is it possible to change the cluster ID`s ,and if so what is the process and what will the impact be. Any help will be appreciated.
It all started out with not be able to receive faxes, but I can not even "call" the FXS ports. I have connected (for troubleshooting) a regular analog phone which (same as the fax) can call out, but it does this with a anonymous number. If I call the...
I have a 7970 phone that is not ringing it flahes but does not ring.I am running CME 4.1. When you put it on a speaker you don't hear dial tone. Even if you add other extension on the other lines the phone does not ring. I checked the settings on t...
We've get the problem in fxo port that user get silence tone when make outgoing call in this port. When I use RTMT to monitor it, I find the port status is busy. Also, I enter "sh voice port sum | inc fxo" and find this port is up and off-hook. I've ...
Hello Everyone,I need help in designing a Dial plan that will fit our growing VOIP network.We have a very large organization spread across the globe. Office size varies from 10 people to 500 +We have call manager 5.13 deployed in NA with UNified mes...
Does anyone know what type of PRI is used in Geneva.I have a PBX integration next week.Please let me know.
I want to install a telephone for people service, that when they take off the phone automatic dial the contact center, and they do not have permit to call another place.I have a 2801 with FXS then it goes to the central ccm.
I have 8 VoIP offices - All pretty much identicle. In one particular office, when a user is on a call with an outside line, and then he presses the Conf button or the tranfer button to either conference in another party or transfer the call to anoth...
Hi, we have had some sporadic issues with transferred calls being dropped. I would like to try to find out if these activities are being recorded in the logs and if so what details might be involved. How would one look up information regarding drop...
HiIs it possible to retrieve a list of missed calls from a phone ? This would display the list on a web page, for example, and to consult this list when I'm not near of my phone.Thanks
What do I need to do to swap out a VG248?I conigures the IP address etc.., enabled the portsDo I just configure the GW MAC address in CM and/or do I need to go into each DN and change the MAC as well?Thanks,Randall
HiIs this a vaild SIP failover configuration? Customer reporting that that it is not working when they take the primary offline.dial-peer voice 10001 voippreference 1destination-pattern 105session protocol sipv2session target ipv4:10.1.1.1dtmf-relay ...
Hi,I have travelers complaining about the voice quality with IPC. We force them to use low bandwidth, but still have complaints.What can i do?Thanks,Randall
