Is it possible to set up "Hold queues" using IVR AA on CME? The application is for a small call centre. We need to be able to place calls in a queue if all operators are busy....Is this possible, and where can I find some documentation on setting thi...
I am looking at installing IP Phones at a remote stie that only has a 768K Frame relay connection back to our host site. We have been running G711 codecs for all our other IP phones for the increased voice quality but since this remote site has only...
We have CCM 3.3 integrated with cisco router with E1 pri as gateway(H323) to access PSTN.We have one more router with EM-HDA-4FXO module(2 Nos-ie 8 FXO ports).We want to configure it as a secondary gateway to access PSTN.How should I configure this o...
What is the recommended QOS settings for Cisco IP Phones.If all of the IP Phones belong to one VLAN then one simply enablemls qosmls qos trust cos on all interfaces, but what the approach should be if there is a layer III switch such as 4507 which is...
Hi,Can anyone help me try and get to the bottom of why our call manager (3.3.2) hits 100% CPU usage. It seems to be a collection of tasks. These are:SQL ServerCCM.exeCTImanager.exe??If I stop the CTI Managerthe proccessor seems to drop back to about ...
Dear All,I will set up a new remote site office.Remote office will connect to main office using T1 data line. IP phone at remote office will use main site office CCM. What kind of QoS is required for this connection? is CBWFQ ok? and how to define IP...
I have a customer where the Nortel PBX doesn't have support for either Q.SIG and PRI at the moment. So we will have to go with E&M Wink Start on a T1 circuit. Will that be a problem running MGCP between the Gateway and CCM 4.x?I'll aprecciate any inp...
Hi,I have Gatekeeper-controlled H.225 trunks going from one CCM cluster to another. I notice that calls from one CCM to another are usually 16 KB sized, but calls coming in the reverse direction are 128 KB sized. I thought all GK intercluster trunk c...
Hi,I have many prefixes to route to the same IP with a VoIP dial-peer on an AS5350.Is possible to configure more than one prefix for the destination pattern in the same dial-peer ?The prefixes are not consecutive numbers. Are random prefixes. Example...
Is there any way to enable the call forward all function on the non primary DN?I am running CCM 4.02(a).I know I can do this thru the user web page, but it would be better for the user if they didn't have to login to the web page to change this.The C...
In reading the SRND for Call Manager 3.3 and 4.0, it states that for a distributed WAN cluster, there is the need for ICCS communications between all Call Managers. The document says that for every 10,000 BHCA there must be a minimum 900k of bandwid...
Hi,I have two remote offices both with CCME and CUE on a single gateway. Due to the limited WAN bandwidth we have configured voice traffice to run G.729. We are experiencing problem when one remote office is trying to leave voicemail message to the...
