Other Collaboration Subjects

I have implemented a VoIP toll bypass between MD110 Ericsson PBX via Cisco Gateways 3660. I want now to integrate a CCM into the infrastructure. I have declare the Gateway 3660 as H323 gateway into the CCM and I am able to route the calls to them wit...

Can anybody post an example how to set up CME 3.1 to connect a fax via a ATA186?thanksThomas

Hello,I need help in the following scenario: Someone from upper management always has his 7960 phone set to forward all incoming calls to his assistant. The assistant takes the calls and decides if a call is important enough to the manager to take an...

Hi,Perhaps, I have to use some http contact steps but I am not sure of the purpose of these steps ?Can you explain me ?is it the agent browser which interacts with the script/server ? or is it the server with another server ?In fact, when an agent ta...

Hi,In previous installations when dialling a number a user / device does not have the privileges to dial I would receive fast busy on say the second digit. Now with CCM 3.3.4 I receive what I would class as a user busy (engaged) tone. Is there any re...

I execute push2phone.asp and appear a problem on this file: test2cip.asp at message HERE!.function text2cip(text, fontfile, locationx, locationy, color, backcolor){var xmlDoc = new ActiveXObject("msxml2.DOMDocument");var root;var oNodeList;var Item;v...

I'm wondering what is the best way to to find "Device Description" of a cisco Terminal using JTAPI.Is it possible to get that info using JTAPI or should I try JDBC or AXL/SOAP .Thanks,Robert

Hello, how can I transfer, park and catch a Call using the SoftKeys or an URI? What is the command for: <SoftKeyItem> <Name>Transfer/Park/GetCall</Name> <URL>SoftKey:???</URL> <Position>3</Position> </SoftKeyItem> And how can I get the members of a p...

Hi,I have the following configuration using a CCM 4.0 and a cisco 3725 GW (with two E1):PBX-Gateway-PSTN.Everything work fine except calls to the PSTN from phones that are connected to the PBX. The call lasted 4s and disconnect.RQ: the calls between...

Hi,I have a question regarding IPCC Express which I am quite sure of it is not in the books or on CCO (maybe I should say, I searched for days, but could find none, but anyhow)I am running IPCC Express 3.5(1) together with CCM 4.0(1) (latest service ...

There are two queues. Occassionally a particular agent, and only this agent, extension 1001, is logged into queue 1 and other agents are logged into queue 2. The logic is like this:Select Resource---Connected---Queued------Select Resource---------Con...

We have a 7940 phone that's connected to a 3650 switch and when a sniffer was plugged into it's PC Port, you were able to "sniff" multiple separate UDP voice streams from other phones to gateways and voicemail. Moving this phone to a 3550 switch pro...

My Unity 4.0 servers are integrated with Exchange 2000. When our Exchange server goes down Unity does not automatically go into UMR mode - I was told by a Cisco engineer that it can be set up to automatically do this but the only information I have f...

I am using Cisco Unity 3.0 on Windows 2000 with Exchange 2000. I have enabled Call waiting option in CCM and have set up custom subscriber greetings for away and busy situations.It was working okay, until i changed some features in CCM (disabled call...