Hello ,I have Unity 3.1.3 installed on MCS 7827 server.I am upgrading unity to 4.0.3.I was looking at the installation documents and it says that "prepare for a possible downgrade to 3.1.5.I cannot find unity 3.1.5 software in the software center.All...
To keep my server neat and tidy, I like to remove handlers, subscribers, etc. that are not being used. Over the weekend somebody got into the Example Interview Handler, which was not being properly used by anything, so I removed it.Now DBWalker (Ver...
My company is upgrading from "U1" to "Unity" this weekend. Can voice messages be saved from the "U1" system since the upgrade will cause all messages to be lost otherwise?
Hi,I want to ask about the callmanager real time monitor program. I try find all the phone registration status in the callmanager, but Not all record display in the real time monitor. Is it the bug ???
have a customer that every couple of weeks his fa/09-fa/12 ports have bounced – they are in a down/down state for no apparent reason. They are trunked and have IP phones off each one – as do the others.here is part of his log:Log Buffer (4096 bytes):...
Hi. My question is next: I have case with a Integral 55 Comunication Server Equipment of Tenovis connect to Ethernet LAN and my Cisco's routers are one Cisco 3660 and several Cisco 1750 at hub and spoke topology in Frame-Relay medium. What would be t...
We have configured an Intercluster trunk between an Avaya S8300 and Call Manager 3.3. When calls are placed from an Avaya IP phone to a Cisco IP Phone everything works fine. When calls are placed from Cisco IP phones to the Avaya system the call comp...
HiWe have a callmanager version 3.3(3)sr1. When we uses a CDR reports only download report to January 15th when we select a other days for example January 16Th , I view this message "date its not available for the date range select. Date is available...
How do I set a 7905 phone to display the extension and not the external mask on the phone.I have tried setting the "Extension Display On 7910 Phone = True" but it didn't have any effect on the 7905.
Hi.. I know a part of this question was already asked. However, I really need help with my current issue.My client does not want to publish a separate RP number only for VIPs. What they want is for the VIPs to call into the main call center number...
Hi,I have a Unity 3.1.5, and it is a voicemail that does not use Unified Messaging.Is there a way to disabling the Deleted Message prompt. I have not turned it on in my classes of service. But, when a user listens to their saved messages, the opti...
ICD seems to include dequeued calls as abandoned calls in its reports. Can this behaviour be changed? I have a script where if all agents are busy, the call is redirected to a voicemail system. Calls that go to voicemail appear as abandoned calls in ...
hi, i have developed a time-of-day call routing service for call manager, ie, it alters where a particular phone can call based on what time of the day it is. it all works well, but i am also building an IPPhone app, so the user can press the service...
Hi,When running Macro defined in Agent Desktop, if Keybord is in CAPSLOCK mode, our Keystorkes are wrong event if we're using [SHIFT] command.For example, Figures are converted in letters if CAPSLOCK is on.How can we sure that keyboard is not in CAPS...
