Other Collaboration Subjects

I am using ICM 4.6.2, CMB 4.0, CTH 4.0 for IPCC - Web integration. I am able to achieve callbacks when agents are available but when my IPCC script attempts to queue the call to IVR CTIRP the CTI Server treats the CTIRP as a agent phone, tries a QUER...

We have a VOIP network of VG200s trunking PBX's over a fiber network (3512's LX and SX links) , there is a need to attach Hvac (heating and air systems) modems (USR modems 33.6 ) to the VOIP network using FXS ports. We have 3 2620 routers working fin...

I have a 7750 with a MPR200, we are awaiting delivery of an MPR 300, so we can vlan seems with the MPR200 it's not possible. I have tried to get an ata 186 working, it picks up an IP address from net register, but doesn't want to register with CCM. I...

there a possibility to display all the Dn configured on callmanager ON the 7940 SCREEN, so when someone want to call a number , he select just the number from the list on the screen and press " dial". ???thanks for help

Hi, my name is Ronald and i'm looking for a solution for our callcenter.Our callcenter gets their application thru citrix. now our call-operators (30 people) complain about the fact they first have to open the customers information (tel.nr. etc) the...

How to write translation rule for translation string of any digits to the specific string. This rule should work independently of input digits string and length of input string and always produce required string.Suggestions? Thanks

Can anyone pls help me, about inbound dial peer? My setup is I have a 7200 VXR connected to a 5ess switch via a T1 connection. The the 7200 VXR acts as a gateway and gatekeeper, and i also setup a ATA-186 on the other network for me to make a inbound...

Hi ALL,Have anyone try out Nepal R2 E1 with Cisco AS5300? is known as R2 Digital.But i not sure that it will work with AS5300?The Nepalese R2 signalling is based on the ITU-T R2 signalling (Q.4xx series of Recommendations). Interworking will be requi...

I have a problem. I am based in London and trying to configure dial peers out of London (being variable length numbers). The T does not work on the destination pattern. Is there a solution?Currently I am using dots. If I configure two dial peers usin...

Does anyone know how to adjust the auto generated Tone-on-hold volume which is generated to the caller on hold over the pstn?

Hi there,I have installed Productivity Services and have got MailView and Contacts working however, when I go into CalendarView it says that there are "No appointments scheduled" even though there are meetings scheduled in my Outlook calendar.Has any...

Hi,We have just upgraded or CM's to 3.2(c) SPF. Before the upgrade Call Park was working on the publisher, but since the upgrade it has stopped working. I can move the Park to the subscriber and it works.What could be wrong?Regards,Anthony

Is there any way to get ART/CDR to give me a bar graph of the number of ports in use over the day? Right now I can see what % of my calls are destine to the gateway... What I would like to be able to see is how many of my ports I am using.. I am I...

I'm playing around with the IP Phone agent & I have it apparently logging in -- it accepts the user's ID, password, and extension (and tells me when I do it wrong so I am reasonably sure its working) -- and takes me to a screen that has 2 options -- ...

We are setting up a call center using CallManager 3.22c and ICD 3.01b. We are able to log in a user one time however if you log out and try to log in again the user receives the following error "error trying to monitor device xxxx (the device extens...