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Hi all,<br><br> I have a 2.4.6 Unity box at 'Site A', with a CCM 3.1.2c cluster, and a 'Site B' also with a 3.1.2c cluster, with no Unity. The CCM clusters are connected via Inter Cluster Trunks.<br><br> We are trying to bring the second cluster o...

admin_2 by Level 3
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When running an Outbilling report, one of the column headings is Result, and under that it says for each entry Connect. If Unity fails to connect, will it state that under the heading or simply not make an entry? The reason that this has cropped up...

admin_2 by Level 3
  • 222 Views
  • 3 replies
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Are there any special considerations that need to be taken into account to change the IP address of a Unity server? It is running just voice mail and is not integrating into an e-mail environment. I found the procedure for changing a CallManager IP...

kmbell by Level 1
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  • 4 replies
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Is there a way to mask the number on Caller ID? We are using 3 digit extensions and when an outbound call is made it is automatically converted to our main number. We are passing 7 digits on outbound calls.

fbhutto by Level 1
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  • 1 replies
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I was trying to set up a new class of service to allow some of our subscribers to rest passwords on Unity...<br><br>I created a new class of service templated on the default subscriber account and added under "System Access" the "Unity Administrator ...

admin_2 by Level 3
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  • 1 replies
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We have recently installed Unity 3.02.<br><br>We can import normal excahnge users without any porblems BUT any users which have been moved from one server to another don't show up on the searches either using 'Unity Import' or the the normal 'Import ...

admin_2 by Level 3
  • 278 Views
  • 6 replies
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Hi,Can anyone tell me where I can find some decent documentation on how toconfigure ICD extensions when only using softphones (no IP PhonesInvolved). If I use the same line for the Primary and ICD extension, Iend up with Partial services on the JTAPI...

ziadk by Level 1
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  • 1 replies
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When calling in remotely to check voicemail I am able to call any number which has a voicemail or Automated Attendant. However, once I enter my information I still have to press another key to actually enter my mailbox. If I don't then I get to lea...

admin_2 by Level 3
  • 298 Views
  • 4 replies
  • 0 Helpful votes

I need to change the default greeting on the Unity system but don't know how. The person who set it up is out of town. I know what the number is to call in remotely to check voicemail but can't find where it is setup at. Can any one point me in th...

admin_2 by Level 3
  • 225 Views
  • 4 replies
  • 0 Helpful votes
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