Smart Call Home Discussions

Hello , We are trying to setup Smart Call Home Service for our Backbone. We are using external AAA authentication. We have configured username=callhome on our AAA server with a “xxxxx” password. Password is mandatory on our AAA. Kindly let us know if...

Just quick inquiry if CBNT support SCH enablement?

Hello,We would like create a SR for 7600/ASR1K platform via SCH.We have production 7600/ASR1K router .Is there a event(may be diagnostic) which we can produce and results in SR creation.We can arrange a downtime for 7600/ASR1K or both to simulate the...

The ability to set a maintenance window for device(s)/device groups appears to be  a Partner feature only.  Are there plans to provide this capability to customers as well? Thank you,Sharon

There is an OVA file for TGW 4.0, but no notes or login credentials. Can the details be shared.

I have been running TGW 3.5 for a few months on Linux and noticed the disk space is full. It seems the TGW logs are not clearing out. I have had to manually delete loads of log files.From the logs there seems to be a process which checks how long the...

We have less than 10 devices on SCH.  Running any report takes minutes, not seconds.  Cisco, can you please do something to improve this?  The service loses its value when the tools aren't speedy enough to use productively.  I've also noted extreme d...

Is Smart Call Home affected by Heartbleed?

It looks like Transport Gateway 3.5 web gui removed the ability to configure the HTTP and/or HTTPS ports used by the TG.  Is there a way to manually configure that instead?

Hi There,I just inherited a network with Cisco Switches and Router with no smart net support.Can anyone please help me on how to get smartnet to cover my clients network?Thanks,Kwame.

Dear ALL,I would like to ask you about the registration of Smart Call home. Is it officially applied for the operation that people who have CSSPD(Shared Support Service Contract) can register it for Smart Call Home? We realized that CSSPD can be regi...

Hello Team,What is the default severity of the case opened by Smart Call Home ? Is there a correspondence between monitored events and severity level of the case ?

We are looking for more information on the SCH configuration for the device which has AAA enabled.a. Howdoes the SCH user configured in AAA plays a role in sending the logs. Can we have the detail explanationb. How are the credentials handled by the ...

Will the email from call home bring a attachment?thx