Hello everyone! Could you tell me if I can give smartnet service access to customer users via SNTC portal or Cisco Service Access Management. I want users to be able to download ios software, open TAC cases and so on. I assigned customer user and cus...
I have a Consolidated Bug Report that is/was scheduled to run on Sun, Dec 03, 06:00 PM This report was listed as being 'pending' for several days (verified as being in this state on Monday 4th and Tuesday 5th), I didn't check on Wed or Thurs, but loo...
Hello SNTC team, One of our clients is complaining that he can't see all of his contracts, instead some of the contracts are showed as "Partner Branded Contract". How can we change it so the contract number is displayed to the DA? Thanks
Hi We have just went to using the Smart Net Total Care portal but when I log in, we have over 90 devices already registered with device names, serial numbers, and contract numbers listed. I never installed the collector to do a scan of our devices i...
We uploaded data for a new customer but it is not showing any data on Portal, any ideas what is wrong? Hugo Romero
Hi, I work for a Cisco partner. And we have recently changed our company name, and email domain. We are reselling Cisco SNTC (and PSS) services to our end customers. We have the correct (new) company name in the Services portal (Cisco Services Conn...
Hi Team -- Delegated Admin is trying to grant us CBR access however we are getting the error below. Can provide more information in a PM
I would like to manage AP(Aironet 2800 series) through Mobility Express. Since Mobility Express is similar function as Wireless LAN Controller, Therefore, I was thinking if I add Mobility Express to CSPC, AP(Aironet 2800 series) could manage on SNTC ...
I uploaded an inventory CSV file on Monday 12/4 via the 'Administration > File Import' page in our SNTC portal. The portal accepted and uploaded the file. I do not yet see an entry for this import on the Upload Processing page. How can I confirm the ...
The problem we are experiencing is the script that runs to upload the seedlist and start the discovery process. The command and the resulting error are below: Any ideas on how to fix this? Command to execute: /bin/bash /opt/cisco/ss/adminshell/a...
Trying to upgrade the CSPC to 2.7.2.5 from 2.7.2 via the gui however the Install action isn't available. Also tried via the schedule upgrade option and that doesn't work either.
Two days ago I installed a COLLECTOR to a client, but I can't see any inventory information on the SNTC portal yet, also the data collection jobs are never completed properly, they say failed on the status. Can I get some help please.
CSPC appliance is not getting updated with the 2.7.2.5 update. The update is stuck at "Apply-in-progress' status since last couple of days, reboot of the appliance already tried. See attached screen shot of the status message.
Hello, After the update CSPC 2.7.1 came out, I applied the update. Then I noticed that I was getting the "The tail-end gateway is not registered yet" error when I export or upload the inventory. I'm now on CSPC 2.7.2.5. I re-exported my entitlem...
I have uploaded device data in .zip fromat but after 72 hrs. i am not able to see any report. export collector file.zip i have imported it and exported file manually.
