Trying to upgrade the CSPC to 2.7.2.5 from 2.7.2 via the gui however the Install action isn't available. Also tried via the schedule upgrade option and that doesn't work either.
Forum Posts
Two days ago I installed a COLLECTOR to a client, but I can't see any inventory information on the SNTC portal yet, also the data collection jobs are never completed properly, they say failed on the status. Can I get some help please.
CSPC appliance is not getting updated with the 2.7.2.5 update. The update is stuck at "Apply-in-progress' status since last couple of days, reboot of the appliance already tried. See attached screen shot of the status message.
Hello, After the update CSPC 2.7.1 came out, I applied the update. Then I noticed that I was getting the "The tail-end gateway is not registered yet" error when I export or upload the inventory. I'm now on CSPC 2.7.2.5. I re-exported my entitlem...
I have uploaded device data in .zip fromat but after 72 hrs. i am not able to see any report. export collector file.zip i have imported it and exported file manually.
I have recently set up a new CSP Collector 2.7, added devices, and collected and uploaded data. However, the data is not showing in the SNTC Portal.
Hello SNTC team, I've got a client who has multiple partners working with him. He offered a LOA to us so we could see all the contracts and extract reports from all his installed base. Today I had a webex session with the client's DA but when we went...
This refers to a new CSPC 2.7 build. Can I ask for a definitive statement of how the CLI accounts are setup specifically in respect of login failures and account locking, as neither is covered within the ‘Quick Start’ or ‘CSPC User’ guides. I hav...
Hi -- Customer has tried to upload CSV file multiple times and does not get any error but no data is showing in the portal after multiple tries and multiple days. Screenshot attached
Hi, Since the upgrade, I have this stuck in my portal: re-played_20171108T015317886+0000_9999002005695_CSP0009029433_CSPC Been there since Nov 8th. Can someone please take a look and either delete it, or fix it please? Cheers, Rick
Hi there, As recommended, I'm starting a new discussion regarding SNTC portal and all inventory/contract data disappearing. Yesterday 11/29 a colleage checked and there was no data for our customers, as of today, portal remains without any. Thank...
Resolved! All my SNTC Portal data is gone
I was working in the portal yesterday but when I log in today everything is gone. The Customer section shows ALL_customer (0) instead of my company name but under the Application settings General tab it does list my company name correctly.
Hi. I created inventory y importing data from CSV , new inventory is visbile in side bar but when I clicking on that nothing is happening. dont know how to view in my inventory. Also Action tab is missing BR Rajes
Resolved! Customer Admin Access issue
Hi Team - I walked a customer through CSAM to grant internal company users access. A couple of the CCOID's had errors pop up. I had the end users verify their email and company association is correct. Is there a better place to go to troubleshoot thi...
Resolved! Software update section not working
Hello, Any of the three options within 'Software Updates' returns: 'Unable to get data from server for report: settings'. It did initially take my CCO details okay but now I get this even when trying to go in to the Settings page. Running versi...
