We have a customer where the collector is running too many discovery and collection jobs every day (approx. 1400 jobs so far since we built the collector). The collector GUI is not responding so we restarted the collector twice but still no luck and ...
Forum Posts
Is there any way for SNTC to view Cisco "servers" on our network so that i can track smartnet status. If SNTC cannot view these devices automatically, will SNTC be able to at least keep track of smartnet status if i upload a csv of these devices T...
Hi folks, Can anyone offer a reason why our Delegated Admins cannot amend existing users or assign new users with an end date past 31st Dec 2017? Note that we have nearly 400 active contracts that include SNTC coverage.
Resolved! uploads fail - peer not authenticated
Hello, We have a new CSPC installation and remote uploads are failing. Can someone provide details on how to deal with transparent proxies and SSL interception? I have added our CA cert to the various keystores within /opt/ConcsoTgw/tail-end-gatewa...
Resolved! Collector new configuration
We are installing a new collector with a client, and we have an issue, we will like some help.
I've gone through the registration process for my company and now hold the DA and SNTC Customer Administrator roles but I still cannot login to the portal. It appears to login but then a splash screen appears entitled 'Get access to Cisco Services Co...
Resolved! CSPC upgrade to sp-30.0.2-0-0-lnx64
I have a customer that got dings for several security issues on their CSPC collector during a security server audit. They are currently running version 2.7. I logged into the CLI to check for an update and one is available. I was able to download ...
Does anyone know how to resolve the issue mentioned above? If I ssh to the server the version shows as - admin# show version -d Build-name : Collection Platform Software 2.7 Package-type : ServicePack Version : sp-30.0.0-...
Need assistance in finding out why my CCO id no longer allows me to create new inventories in the SNTC portal???
Hi I'm looking information regarding the reuse of certificate for CSPC. If I generated one certificate and register the server, Can I use the same certificate in the future for a new CSPC Server, this scenario is for same customer. Actually we are in...
Resolved! CSV file import error
Trying to upload a file and received an error about a serial number for a chassis. See below:
Resolved! SNTC and Cisco IMC
Hello Is it possible to inventory all my UCS server using the IMC supervisor or do I have to inventory each server?
Resolved! SNTC CSV Upload Fails
Hi, I'm trying to upload a CSV file but under "Upload Processing" it never shows up. Thanks,
Hi, I have recently deployed CSPC, and during configuration I created several uploads. The first processed just fine, but the last several are stuck on "received". After reading on the topic, i see that having multiple uploads in a day c...
Hello, A client of ours allowed us to create a external role user account so we could manage the SNTC portal of their company for them. I created an CBRAdmin account and to my surprise we had no visibility over the contracts on the portal. My questi...
