Smart Net Total Care Portal and Collector Discussions

Hi, Can someone please guide me to do Ordering of smartnet for existing cisco device using the device's serial number. An example is below: Product Model (PID)DescriptionSerial NumberWS-C6509-V-E Catalyst 6500 enhanced 9-slot Chassis System - Core S...

I didn't finish the registration process to delegate administrator, but when y try to Access again the link of the mail verification is not valid and the resend verification is not working. Could you help me?

I have stack of 3750x switch (total 2 switch), it discovered only master switch where as no data for 2nd switch. I am on version 2.2

Dears, I have an issue regarding console login to SNTC VM always get a black screen said ''press any key to continue '' but with no response after pressing any key also I cant ping it. it was working before for almost 5 monthsI tried to restart from ...

Cisco Team, On 9/7/2016, we assisted a customer with granting CBRAdmin rights to myself in the CSAM tool. During the call, we were getting errors when trying to grant the access. We went back a week later to try this process again and now the CSAM t...

Running 2.4 CSP Collector.    Our discovery jobs (subnet, individual IP, etc.) are stuck in 'running' and will not complete.   Some have been running for several days.   What is recommended?

Hello, could you please help me with my problem. I need to get information from about 300 devices, which are behind slow internet. I cant run the default profile, because of great overhead of these lines. The information i need to get to web support ...

I got the collector set up on Friday of last week.  I was able to upload our companies inventory and add internal users via the Cisco Services Access Management portal.  I am now trying to grant our Cisco Partner CBR access but they aren't showing up...

Hello. I am registered as a Delegate Administrator but when I log in to Smart Services Connection I get the "Account Setup in progress" page stating my account will be available within 24 hours. However, its been roughly 4 days now and this is still...

Hello, I am new to SNTC & CSAM as well. I have created / associated users with my company in CSAM,,, so that they can use Cisco Smartnet Total Care. I am having a problem "nominating an administrator". I have associated this person with my company....

Is anyone else having this problem ? We just started with SNTC & I am the designated admin. I want all of my team mates to have privileges & roles on SNTC. In order to assign SNTC roles to users,, I need to go to Cisco Service Access Management htt...

Is it possible to manually edit device records once they are uploaded to the portal? We are looking for a way to identify our PO's with the installed base at each of our locations. Thanks for any suggestions, Mike Miles

I am able to log in to the portal but when I click on Administration I only see "All Collectors". I do not have the drop downs for Contract properties or uploads processing.    I see my CSP collector, I have ran a collection and discovered this probl...