Quick and easy question I hope: How can I disable the FTP server on the Smart Net Total Care collector server? I didn't seen an obvious way anywhere.
Thanks!
Dear Experts,
i need your assistance. I have succesfully registered in new portal with my login CSCO11237008 as delegated administrator and get access to SNTC portal (https://tools.cisco.com/smartservices/). In my network i have collector on physi...
Good day
I recently uploaded 3 csv files to 3 different inventory segments. The first one was to an existing inventory segment and after 2 days it was completed. But the other 2 files I selected new inventory for each file upload, but so far I hav...
After running an initial discovery, the two devices whose ip's we added are showing up on the left side of the collector gui, but no charts are populating. Additionally, the collection summary in the portal shows that two devices are being managed b...
I just installed the CSP Collector OVA and configured the admin CLI password.
However, I can't log in to the GUI with the defaults provided Admin123/Admin123
Is there a way to reset this from the CLI?
Hi Team,
I have a customer who went through the steps to self-register as a Delegated Admin and have not received an email to log in and accept terms/conditions.
Since I can't open a ticket for them, we need support assistance to get them through a...
Hi, Can anypne please mention how an estimation is to be done for smartnet SKUs like CON-ECMU-VMWUCFND ; CON-SNT-3845ACIP.
Which option on ccw to use?
When I use estimate option , I am not able to add CON-ECMU-VMWUCFND ; CON-SNT-3845ACIP sku.
...
Hi,
I have a customer (big Telco) and I need to quote SNTC service renewal for 3 networks:
IPBB (300 MUSD IB)Metro E Network (30MUSD IB)IT and DC Network (30MUSD to 45MUSD IB)
Last year I used the PNs
CON- NLS1-251T300M CON-NLS1-16T35M
Where can I fi...
I am trying to update a Smart Care collector. When I use the "oldupdate" command to start the process, the download begins and completes almost instantly. I'm using the "oldupdate" because TAC says I should use that instead of trying to get the CCOID...
Hello,
I installed a CSPC Virtual appliance last week, and now that I am setting it up and running discoveries and collections, I am running into an issue. After a few hours, something happens on the server, and I am unable to run jobs, or configure...
Hi all,
In the Smart Service Connection portal, version 3.3
When going into Library -> Administration -> Service Coverage. When trying to "specify not covered reason" for either a single device, multiple or all. A "in portal" pop-up window is opene...
I have 2 pairs of 7K's; one on each end of a DC to offsite DC link.
If I put a known IP address for one of the SVI's in for the offsite DC 7K's, the discovery process runs very normally. It ends with "Device is already managed".
The problem is, I c...
When attempting to associate a colleges CCO ID (or any ID/email) with our company in CSAM, we receive the following error. Anyone else experience this?
An unexpected error occurred. You may use the browser Back button to re-try this transacti...
I initially thought the CSP Collector’s full hard drive (%100 Full) was preventing me from accessing the application (cli access). After additional troubleshooting, I am not sure the full hard drive was preventing cli access functionality as after r...
