Hello, We have a Cisco Webex Codec Pro running RoomOS 11.5.2.4, and we noticed that our time its off by 24 days 6hrs. its there a way i can manually configure the time since we are unable to reach our NTP?any help will be greatly appreciate it
Hello, We have a Cisco Webex Codec Pro running RoomOS 11.5.2.4, and we noticed that our time its off by 24 days 6hrs. its there a way i can manually configure the time since we are unable to reach our NTP?any help will be greatly appreciate it
i need to know what is the part number for power adapter for Cisco TelePresence SpeakerTrack 60 Camera
I need to setup the codec pro with 2 monitors connected (HDMI 1 and 2).I want this to achieve:1. When in call (no prensentation), local camera view will show in monitor 1 and far end in monitor 2.2. When there is presentation, local camera view and f...
I need to know what is the last software version was published by cisco for the Telepresence Codec C40 device
Our company has started using MS Teams for meetings, so we used the MS Teams Macro found on Github to help joining a meeting. The button has been successful and we did not have any issues. The problem started when we received a request from users to ...
Need some advice, we are busy updating our clients Telepresence software to the updated version RoomOS 11.1.4.1 We did successfully update over 58 devices to 11.1.4.1 without issues and some had version 9.14.5 on and also 10.19.5. The issue we are fa...
Hi,What cable should be used to connect the camera through visca protocol?And what is the pinout?Cisco ttc8-02 Regards,
HelloNeed your support No audio when using Ad hoc conference one to one Video calls working however when adding participants or ad hoc conference little cracking audio is coming I disabled Video capabilities on phone profile and tried only Ad ...
Hello, Has anyone has tried integrating Apple TV with Spark Room Kit and if it works. I wish to do a wireless presentation/content sharing with my mac book and using Apple TV. I tried connecting it to the HDMI port on the Spark Room Kit, however it...
Morning,I have a client that is experiencing a very weird sound coming from the quadcam of their cisco setup. Basically sounds like a bunch of old dot matrix printers all printing very loudly. This seems to happen intermittently and when the system i...
Hi everyone,We have a Codec Plus that is currently stuck in maintenance mode. We've tried doing rebooting, factory reset, swapping software, but it just keeps on rebooting and going into maintenance mode. Greatly appreciate it if someone can help to ...
Hi, Recently upgraded customers 3 x Cs and 3 x Es to X14.2.7 from X12.6. Customer has an on Prem licensing server. Created the licensing key and applied it to the 3 x E's and they registered no problem. The 3 x Cs will not register. I rebooted one ...
There will be a main Button on the home Screen "MS Teams" and once clicked it will pop up two options "Internal Meeting" and "External Meeting".If the Internal meeting option is clicked - it should use the CVI and join the meeting using the Video Con...
Hi, I have several CMS features enabled in my Smart account(e.g., Customisation, Recording and Snapshots) and CMM tells me they are correctly licensed and allocated to my CMS cluster. However, when I do a GET on system/licensing, it tells me these f...
I have upgraded my CMM and CMS servers to x3.4.3. I connect my endpoint to a CMS call I get the Banners across the screen:"Your deplo0yment is out of licensing compliance please contact your administrator" Ok when I did the upgrade it stated I have a...
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