TelePresence and Video Infrastructure

All, My internal domain name is corp.myactivedirectorydom.com My external domain name is company.com My internal srv record for Meeting App users works great.  I have an "A" record for edge.corp.myactivedirectorydom.com and my "_xmpp-client._tcp.co...

To my knowledge, settings are correct. We are registered and can receive calls just fine and the conference calls have no issues with connectivity or anything like that. We can call out to other sites nearby, such as other buildings at our installati...

Hi I have a SX20 and have attempted to complete the factory reset.  I have powered off the system, pressed the power button for 10 seconds, the ring blinks on, I press the power button twice and a couple of minutes later the system comes back but the...

Hello, We are running TMS 14.6 Win 2008 VM Server. Our services stop unexpectedly. The course of action is to have the services start automatically, which they do. I have hounded our hosting group for an explanation but have yet to receive one. Most ...

Hi Can any one please help me over here, getting huge packet loss for the multi site call, Find the below event logs from the one of the endpoint and let me know how to fix this.DEVICES ARE INVOLVED HERE ALL ARE CISCO SX20, aLL ARE REGISTERED TO cucm...

Hello, I have a 2811 router, and i need to install a VIC2-4FXO but leds are amber, with show ver command the 4 FXO ports appear but in sh run configuration the ports don't existCan you help me?

hi folks, I've deployed Collaboration Edge with VCS Control and Expressway:my Jabber for iPhone succesfully can log in from Internet and it can IM but not calls and I see next messages in VCS Expressway when Jabber is logging in:2015-03-27T18:00:28+0...

Hello, We have a requirement to enable an operator to receive and answer video calls and forward it to the right video extension number. I am still a finding my way into Video concepts but would appreciate if some one could point me to the documenta...

Hello, I deployed ExpressWay Cluster. So, I have two ExpressWay-C and two ExpressWay-E. I use Jabber in MRA. Sometimes, I lost my instant messaging or telephone services. In my second ExpressWay-C, I noticed that, sometimes, I have this error : Ala...

I need to know if their is a maintenance contract or warranty on my Cisco SX20 Telepresence Codec, serial # FTT183900R0.

Hi all, I have a question. I have three gatekeepers from different vendors, where the Cisco VCS is the heart of the deployment and is neighboured to the other two: GK1 <-> VCS <-> GK2 Now, I make a call from an entity registered to GK1 to another ...