TelePresence and Video Infrastructure

Resolved! sx80/20: registration and directory issue

hi guys, I deployed a CMR cloud solution to a customer. they only have few sx80 and sx20 (no other end points). this solution includes 1 cucm, 1 exp c , 1 exp e..thats all. when the endpoints come up for first time or (even when we do reset) they g...

Resolved! cmr cloud -video endpoint to webx joining issue

deployed a CMR cloud solution to a customer. they only have few sx80 and sx20 (no other end points). this solution includes 1 cucm, 1 exp c , 1 exp e. so I dial personal room URI (Ex. johndoe@customer.webex.com) , it joins the webex room. then I...

Resolved! TMS shows VC endpoints as NO HTTP RESPONSE

Hi All, TMS shows telepresence endpoints units as Status NO HTTP RESPONSE After upgrading successfully 100 TP endpoints to firmware 7.3.6 with TMS version 14.5 .few endpoints showing status as no http respose under TMS----endpoints section.- even...

Resolved! IX5000 Touch 10 Phone Book Contacts

Hi, I have recently installed an IX5000 and when pressing the Contacts softkey on the Touch 10, only shows 9 contacts. There are over 60 units installed. I have MX series endpoints which display ALL 60+ endpoints from UDS on CUCM. CUCM Version: 10.5...

Dial in to CMR from city line

Dear Experts We have CMR on premise and able to dial in to from Jabber and VCU via SIP, but how to setup CMR template and CUCM patterns to able to dial in to CMR from city line and deskphones We have DN in format XXXX and dedicated cityline numbe...

Resolved! Reduce Port Range for traversal Calls - Expressway

Dear all, Currently we have deploying MRA but we have an issue with the "Traversal Media port" range configured in the Traversal Subzone. By default this range go from 36000 to 59999, but the FW team need reduce this opened ports to 36000 - 36511. Is...

Resolved! Telepresence Server on-screen indicators

Is it possible to turn off on-screen indicators (such as "Display icon when any participants are not encrypted" or "Indicate presence of additional participants") on a per conference basis, rather than globally? This would be for locally or remotely...

Resolved! TC7.3.0 websnapshots broken even further (by design)

Just a heads-up warning to anyone considering upgrading to TC7.3.0 - the websnapshots now include a "privacy feature" where the snapshot of the camera(s) no longer displays on the web interface screen until you specifially click to activate the video...

TMS - how to disconnect idle conferences

Hello All, We have a problem, that idle conferences (all participants got disconnected before a scheduled timeout) block resources, that could be used for upcoming conferences (or to expand current ones). Is there any option for TMS to distroy the co...

E20 phonebook double entries

HI All, We have a dozen E20 devices provisioned via VCSc and they are working fine except certain entries in the phonebook appear twice. It's the same 5 or 6 entries on all devices. Same phonebook is pushed by TMS on C series codecs and it's complet...

Monitors can't detect HDMI cable connected to SX20

Hello, I'm having a strange problem with SX20 codec connecting to 2 Samsung monitors . Sometimes both monitors will warn that the HDMI cable is not connected and the VC also gives warning about no monitor detected when user awake the VC and monitors....

Help Upgrading EX60 From Command Line

Greetings All,We mistakenly updated a unit from TC3.0 to TC5.0 without first inputting a release key. Currently the devcis is out of warranty contract and I cannot get a TC5.0 key for it. I would like to revert the device back to TC3.0 from the com...

Resolved! How to disable the users access for option "Auto Answer" by Remote Control (SX20 TC7.3.3)

Hello everyone, I need to know how to disable or block the menu option "Auto Answer" on TV screen for users in SX20 version TC7.3.3, 'cause even when I set "auto answer mode off" configurations by browser, users can change for "mode on" by remo...

Location of CUCM and Expressway Guide?

Hi Folks, I have a customer who has ordered some MX300G2 and SX20's, along with IP Phones, WebEx CMR, CUCM and Expressway C/E. Obviously we want to use the Expressway C/E for video calls/firewall traversal. Can anyone point me in the right direction ...

No HTTP response (TMS 14.3.1)

Any ideas???I am running TMS on Window2008R2 64Bit. TMS version 14.3.1.Getting errors on my 70 systems connected "No HTTP response" ???? Called our network and firewall folks and we confirmed when forcing update from the TMS to the endpoint there is...

TelePresence and Video Infrastructure

Forum Posts

Resolved! sx80/20: registration and directory issue

Resolved! cmr cloud -video endpoint to webx joining issue

Resolved! TMS shows VC endpoints as NO HTTP RESPONSE

Resolved! IX5000 Touch 10 Phone Book Contacts

Dial in to CMR from city line

Resolved! Reduce Port Range for traversal Calls - Expressway

Resolved! Telepresence Server on-screen indicators

Resolved! TC7.3.0 websnapshots broken even further (by design)

TMS - how to disconnect idle conferences

E20 phonebook double entries

Monitors can't detect HDMI cable connected to SX20

Help Upgrading EX60 From Command Line

Resolved! How to disable the users access for option "Auto Answer" by Remote Control (SX20 TC7.3.3)

Location of CUCM and Expressway Guide?

No HTTP response (TMS 14.3.1)

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