Unified Communications Infrastructure

I am upgrading Unity 4.05 to Unity 7.0x and changing out server hardware.I have a new license key file with the NEW servers MAC address.I am going to upgrade the old server from 4.05 to 7.01 then dirt backup and dirt restore to the new 7.01 unity ser...

Hi AllTest Lab consists of CUCM 6.1.1 (latest patches), CUPS 6.0.2 (latest patches). Everything works ok once you are logged in to a phone, you can control the phone. If you log out of one phone and into another phone the mac address is not updated a...

We have upgraded CallManager to 7.1.3 from Version 4.0. I made sure everyone had logged out Extension mobility, but now we have users that can login to a phone but the logout is missing after they login.

Hi,We have a customer running Unity 5.x, the customer had problems accessing voicemail and accessed the server and reported that Unity was "stopped". I have since logged in and pulled of the application logs for that day and am trying to see why the ...

Has anyone had any trouble getting a SMA configuration working properly? My SMA test passes but I'm not able to get a meeting to work from the inside when the meeting contains external users.  I receive a connection refused (111) error message.  I ca...

HiWe are on CUCM 6.1 and testing the click-to-call 7.0. The click-to-call has dialing rules for international calls and we can setup the application dial rule at CUCM server, what's the sequcence when I play a call, the dialing rules first, and then ...

Hello all,I was wondering if you know anything about web attendant with CUCM 7.xis this still supported ?or what replaced web attendant on version 7 thank you

Dear Member,Our customer got a problem on Unity, the following is the background:2 x UM with manual failoverProblem: when customer maintenance their Exchange server, Pri Unity fail contact with Exchange and the TSP port become out of service then pas...

We are currently using CM 7.1.2.20000-2 (will be upgrading to CM 7.1(3) in a couple weeks), Presence Presence 7.0(2), and Exchange 2003 R2. We recently set up the Outlook Calendar integration with Presence and users are not able to change their statu...

I got a MGCP voice gateway with PRI line registered to CCM. When I disconnected the voice gateway from the network, I found that the layer 3 (q.931) of PRI is still up.Just wonder if there's any command to bring the PRI down when the MGCP VG is out ...

We are having an issue with VMO.  It was working fine for the last year, but recently the exchange servers were migrated over to new boxes.  We ran all of the wizards for that and repointed to the new exchange server on Unity.  Voicemail is working, ...