Unified Communications Infrastructure

Hello All,I would like to monitor the number of "CallsInProgress" for any given SIP Trunk on my CUCM using SNMP. The RTMT makes this information available under performance->Cisco SIP->CallsInProgress, but I am having no luck finding the correct OID ...

I have a CCM 4.3 setup with unity 4.0 unified messaging with lotus notes as the mesaging store.The problem is the MWI doesn't light on the IP Phone, indicating arrival of voice message.But it is noted , that whe we click "Refresh status" button under...

when unity tried to transfer a call to ccm ,either release to switch or supervised,i got the following errorNOTE:that happens only in transfer calls.WHY?? Cisco Unity's telephony component has encountered a serious error.EXPLANATION:No reponse was re...

I need help to configure access to CUE mailbox from road users. I have a standard install of CCME (v4) and CUE (v3.1). Any notes or ideas? All users currently have access to voicemail inthe office. I have a 10 channel isdn30 pri for PSTN breakout.tha...

Just wondering if there is any work around available that would allow a 2 person queue setup in UCCX to forward or mobile connect over to a users cell phone. For example, call comes into the queue and both agents are out in the field or have walked ...

Dear experts,I used the AvT on the TUI to record the greeting or prompt.I'd like to know how I can get the recorded wav file.I can't find the file in "Voice Mail -> Prompts" on the GUI.Where is it?CUE version is 2.3Thanks in advance.

Hi,Would like to know where the moh file path located in a CM 6.0.1a. Would like to download it and what are the steps of doing it ?Is there a documentation which stated all the filepath in CM 6.0.1a ? Thanks

Hi All!I have a problem connecting to our phones via Web.When I look at the device list on CUCM 6.0.1.2121 there's a hyperlink attacherd to each phone.When I click the URL I get an overview of the phone.If I try to click on the network settings I get...

I have a few phones associated to ERLs by subnet, however I didn't add the switch on the LAN switch detailswe had an emergency an somebody called 911 and the call went through the default ERL, is that because the switch wasn't added to the lan switch...

How I can prevent ephone-hunt pilot number to register to GK??

I know that the call manager 6.x will not do Silent Monitoring/Recording with the older 7940. Will it work with IPCC and the desktop agent, or am I screwed unless I purchase new phones?

I have a customer that is calling from an avaya phone into Unity and trying to leave a VM for a subcriber wihtout ringing their phone. Usually the default call handler gives you the option of dialing by extension and ringing the subscibers phone. Is ...

Hi, We've installed a few weeks ago two new Cisco CCM 5.1 (Pub and Sub). But we have a problem Subscriber do not get time from the Publisher . It statut say Publisher not accessible (but we can ping it )The Publisher has two inside(gateway) ntp s...