Unified Communications Infrastructure

In Unity 4.x under Subscriber Templates you could configure which distribution lists a user would get added to if they used that template.This was very hand to have to ensure that when a user was added, they got added to the correct "site distributio...

I'm looking to build a Unity Unified Messaging environment with an Exchange 2003 message store. We're planning on the prompts and message storage format to be G.729. Two questions related to access to messages using the OWA client:1) It appears I hav...

Hi,I will be setting up 2 Unity servers, one will be for Exchange and the other for Notes. They will both be version 4.1. There will be only 1 Call Manager server. My question is, how do these systems work together? How do you handle the phone d...

Hi,I have had 2 seperate clients on 4.0(4) installs who have been up for awhile without issues have issues within days where unity is started but is not answering calls. One was on 4.0(4) without any patches/SRs, and the other on 4.0(4) SR1 with some...

Unity 4.1.1With alternate greeting enabled and the "Prevent callers from skipping the subscriber's greeting" option enabled and the "allow caller input" enabled, callers are not allowed to press any keys after the alternate greeting.Are they not able...

I need to know how to recover a forgotten password on a PIMG unit. Or how to reset it to factory default.

Unity 4.1.1I have a user who wants to be able to transfer to the operator when checking his voicemail. When we were on Octel, he generally checks his voicemails, then when he is all done, he would press 5, then 0 to get to the operator.Is there a wa...

Unity version = 4.0(5.0)Cisco Unity TSP version = 8.0(2)Getting two errors. Event Type: ErrorEvent Source: CiscoUnity_PHTransferEvent Category: Error Event ID: 523Date: 3/24/2006Time: 1:03:56 PMUser: N/AComputer: NJUNITYDescription:The description...

My question is on the Notes Client side. When you open up a voicemail in the notes client and see the VCR style page you have the choice to put in your phone number and send it to your phone. My question is can we hide that from the client so their ...

We have an issue where when a DUCs client tries to play the message out to the IP phone, they get the message "unspecified error". The correct extension has been put in and we are seeing no errors in event viewer on Unity.Anyone come accross this bef...

We are using Unity 4.04(SR1), Win2K server, with Exchange 2000 on-box. This morning, we found that the DL that enables us to send to all subscribers on our system had been deleted from both AD and Unity (no trace in SQL either). Nothing in the eve...

we are running ccm 4.0 and unity 4.0 and today i am getting complants that voice mails are going into the inbox but not on the phone and the red indicator light isnt coming on. we are running exchange 2003 also. here are the error messages im getting...

No experience with CUE.I have couple technical questions:If I bought SCUE-LIC-12CCM= License for CCM, can i use for CME??Can I upgrade from 2.1 to 2.2??ThanksKen

Hi everyone,We re getting the following Error on Eventviewer:Event Type: ErrorEvent Source: MSSQLSERVEREvent Category: (2)Event ID: 17052Date: 27.03.2006Time: 14:19:25User: NT AUTHORITY\SYSTEMComputer: UNITYDescription:Error: 9002, Severity: 17, S...

Guys,We can add all existing customers users to the Unity Voicemail, except for one user. It gives the errorAn unrecognized error 0x80070005 has occurred:E_ACCESSDENIEDThe new subscriber was not successfully added.It is 2003 Exchange server. Any thou...