Unified Communications Infrastructure

Hi I am trying to rebuild our CUPS environment, our old VM's are shut down and I am building two new ones with the same IP addresses I completely deleted both nodes from CUCM, both from System > Server and also the Presence Redundancy Group. I then a...

I'm trying to install the Informix ODBC drivers on Windows 7 64-bit so I can run the Wallet Card Wizard. I am getting the following error:"Prerequisite verification checks failedInstallAnywhere has detected that you are installing the 32 bit product ...

hello team, below is the exact flow of uccx call flow. i need help in completing 4th and 5th  point 1. The option (keypress 3) should be always available while the user is waiting for agent (during ACD music) 2. You will be given a voice recording, t...

My customer has new CME's that all of a sudden, they no longer want to use "dial 9" access codes to make calls. We have two in state "local" area codes (10 digit), and everything else is 1+.  Do I create Dial Peers or Translations tables to make this...

Hi, can any one guide me as to where i can get the scripting done for the UCCX 9.x at one of our clients location. Actually in the beginning they requested a simple script and now they want a bit complex(At least complex for me). the script should b...

Hello Experts, I have two quick questions  regarding Cisco Unified SIP Proxy version 8.5.9. Note:   IPCC contact centre inbound traffic using 2 SIP Proxy modules. We also support IPCC contact centre outbound Dialer traffic using 2 separate SIP Pro...

Hi  i have phone 7821 is registered on CME and when i have a call , no one can call to me and hear busy tone. Thanks

Dear  Kindly we are trying to make renewal for customer for CCX & CUCM , the customer purchased version 8.5 and now he is on version 10 we need to now the equivalent part number for version 10 CCX-85-UPGRADECCX-85-UPG-LICCCX-50-80-PP-UPAKCCX-50-80PP...

Why when I log into my CUCM via web gui do I get the certificate error warning? I downloaded the certificate to my trusted root store yet the error is still there? Not the most savvy when it comes to certificates any help is greatly appreciated.

About every hour we are getting a Core Dump alert from RTMT on our CUC Publisher. I have included the backtrace below. Has anyone seen this kind of error on Unity Connect 10.5?   ==================================== backtrace - CUCM ================...