Looking for some guidance or pointers to documentation on how CUCM and Verint integrate for Call Recording. Do not see anything on Verint's pages yet. But I do see where Calabrio is acquiring Verint last summer so maybe I need to search Calabrio for...
Forum Posts
We recently upgraded to CUCM 15. Since upgrading when we go to Device - Phone and search by description - contains the page will not return a search. We then either have to log out and log back in or go to another section and come back. We can sear...
Hello, I am trying to connect to CUCM UI through a proxy (or Jumpserver) with my laptop CUCM (Private network) ----JumpServer----- Laptop My CUCM is located on a private network @ 172.30.6.150 I have configured SecureCRT to port forward to the IP ad...
Is there a way in Call Manager or on a Voice Gateway that I can hide or modify the incoming Calling Party Name ? This is when using PRI’s on an MGCP gateway.We have a situation where the carrier is sending an incorrect Calling Party Name for a partic...
Can we migrate Cisco Unity Connection 10.5 to Unity Connection 15 using the data export/import method?Do we need to upgrade first to version 11.5 or 12.5? Alternatively, is it required to perform an in-place upgrade from 10.5.2 to 11.5, then an in-pl...
We have this call flow:Provider - PRI - voice gateway - SIP -CUCM - SIP - Cisco unity Call handlerWhen calling from the provider to the unity as per the flow above, we hear ringing 2-3 times, then the IVR.We need to make the IVR heard directly witho...
Hi, I just migrated two CUC nodes(pub & Sub) from physical server to virtual appliances. After that the voicemail is not working for users. when called VM pilot number the error says "system is temporarily unable to complete your call" Is that becaus...
Hi There I was looking what´s need to be done in CUCM for being monitor it, I would like to monitor - CUCM whole cluster - CUCM database Replications -is there any way to monitor the MTP, MOH - Any phone unregister. I know this can be done in ...
Hey All,I am installing a fresh 12.5SU5 cluster and using the Import Data feature during the upgrade. When I put in the node and SFTP information, it goes and downloads the tar file successfully, goes to the install blue screen for a few minutes, the...
Greetings, colleagues!There is Cisco Unified CCX 12.5It has a simple ivr script set up, everything works with dialing and the operator, but users complain that after dialing the number or transferring the call to the operator, there is silence until ...
Currently have a 4331 that is supporting an on-prem cluster of CUCM. Working on migrating users to WebEx calling, w/ the plan to still utilize the local 4331 for calling in/out. The plan is to do a phased migration, so I wanted to confirm that this...
We are migrating a 2800 to a 4321. We've run into a few code differences due to architecture changes in IOS bringing our E1 up. We've resolved that but we are still getting a fast busy when calling our paging system hanging off of a FXO. I tried to ...
Resolved! Emergency Alerts
CUCM 12.5We are seeking a way to send emergency alerts (screen messages, live or pre-recorded voice messages) to a subset of phones at once using CUCM. From what I can see, CUCM has an built-in option to integrate with Informacast and have read up o...
Good afternoon All, I have the following question in case you can help me understand how CUCM works. We are currently deploying a system and have noticed the following: - The media negotiation for onnet calls, between devices registered in the Call M...
When you are in the Webex calling dock and would like to make a call, you can't click on image/avatar to select for example mobile phone or workphone etc... This option only is available in the Webex app. Will this be added in a future release?Secon...
