Voice Systems and Accessories - Small Business

We have a UC540 running with 4 FXO lines from the carrier.When a call comes in the receptionist answers the phone and transfers the call.  During a normal transfer the caller ID works fine showing the external callers caller ID information.  However ...

Hi,I've a UC520 running with uc500-advipservicesk9-mz.151-4.M5. I try to change VLAN on the switchport using snmp however look like the UC520 doesn't support "vmVlan".snmpwalk -v 1 -c private 10.1.1.1 ifDescrIF-MIB::ifDescr.4 = STRING: FastEthernet0/...

I had a problem with a new UC560 whe I upgraded to 8.6.1. The VoiceView Express would let you log in and see all your messages but "contact your administrator" message appeared when you tryed to "Listen" to the message.I fixed it by doing the followi...

Hi,I've a Cisco SPA 502G IP Phone and the handset is broken.I'm unable to find the part/number of the handset for this phone in the manual, web, etcBut I've found a handset with part/number "cp-handset=" with description "handset replacement for Cisc...

Hello!during a phone call I see several syslog message of the form[0]CC:NewCallState 0/9Which call states does exist?  I would expect the number inside the brackets encode somehow the used extension and the line - but how? Or does it encode something...

Hi,I recently extended my SPA525G with 2 attendant consoles with LCD screen (SPA500DS). I have an issue with the LCD contrast. I hope anyone can help me with this.Our phones are provisioned using an XML file using the following settings:  <Attendant_...

The client has a UC520-32U-8FXO-K9 with license upgrade: uc500-48u-upgrade. The client needs to know how many Softphone licenses should be purchased counting they are associated with existing extensions. We are requiring about 5 softphone licenses fo...

Hi peeps, so i have discovered that SCC Advanced Client 2.2 (current release version)  is not fully compatible with Microsoft Office 2014.So far:Tab on ribbon does not install properly/in the right place. Its listed under 'Add-Ins' tab which makes it...

I'm proposing a BE3000 solution for a local non-profit with two offices and approximately 60 users. They have an ASA5510 at the main site and and ASA5505 at the remote site. Can ASA5510 and ASA5505 be used as an edge device for a BE3000 centralized m...

Dear Cisco-Team,There are already some threads open regarding the implementation of new features. Some of them are maybe not more actual, so I open a new discussion to have hopefully answers on the following feature requests:PPTP-Implementation: It's...

The client has a UC520-32U-8FXO-K9 with license upgrade: uc500-48u-upgrade. The client needs to know how many Softphone licenses should be purchased counting they are associated with existing extensions. We are requiring about 5 softphone licenses fo...

Hi,I have this ATA unit that quite often, after 600 seconds, hangs up the call while the FXS is still off-hook. I ran into a similar issue with an SPA9XX phone long time ago where the phone was restarting itself regardless of it being on a call or no...

Hi, After having issues with some SPS525G2 phones due to their restriction of handling max 2 calls we replaced them with 7965 phones. That solved the issues with we were previously experiencing with the SPA5252G2 phones (network errors, "blind" call ...

I just set up a bunch of SPA303 phones.  The users wanted an intercom feature, so I set the phones to Auto Answer, created special extensions which add the SIP Header "Call-Info:;answer-after=0", added softkeys that speed dial those extension.  Voila...

Hi,I need help from the community Cisco. I run a +40 people Call Center for almost 3 years now. I use 7  modules of Cisco VoIP 8ports Technology Gateway  , and 7 Broadband Internet  connections using Wireless-N ADSL2+ (10Mb download/ 1Mb upload). We ...