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Resolved! CVP Post Call Survey - Delay Issue

Dears,We have successfully implemented CVP Post Call Survey, but our customer is complaining that the survey script is taking 5 seconds to launch after the agent clicks on the End button.We have made sure that there is no silence in the beginning of ...

UCCE 11.5 - Get Agents and Queues Real time data

hi,I need to develop an external app that show live data on agents (agent state, number of incoming calls, number of outgoing calls ...)also queues live data (numberOfCurrentwaitingCalls, MaxWaitingTime,NumberOfIncomingCalls, NumberOfAbandonedCalls...

Resolved! Social Miner certificate error (content blocked)

I have CCX v9 integrated with SM v11.5 to offer chat support for internal users.Chat Web Form has been created and it works ok when invoking directly.Chat form has been embedded in a diferent page on a different server but when I try to ask for an ag...

Getting MRCP input tag timestamp-start and timestamp-end fields from Call Studio

HiDoes anyone know if it's possible to get timestamp-start and timestamp-end values of the MRCP input tag. Here's an example NLSML response from MRCP v2 document<input> <input mode="speech" confidence="0.5" timestamp-start="2000-04-03T0:00:00" timest...

Resolved! Send Calls to Originator - with mix of 29xx/39xx and 43xx/44xx

I have a Dialed Number Pattern on CVP 11.5 for the VRU Label 777* to send to a SIP Server group (VXML gateway farm) and I also have teh Send to Originator checked.this is because I want calls that originate from 2900 and 3900 to be sent back to same...

PCCE - Beginning of First Prompt Being Cut

Dears,We are facing the same issue described in the following post.Beginning of First Prompt cut offHowever, we have a PCCE environment with VVB and hence bootstrap.tcl is included in the CVPComprehensive.aef and I'm wondering how to apply "param del...

PCCE - RONA

Dears,We have a PCCE system version 11.5The customer wants to increase the number of rings on the agent desktop to 4 rings before the call is rerouted through RONA. The current number is 2 rings.With UCCE, we used to change this setting through Agent...

Courtesy Callback Reporting - Subtracting time caller is not in queue

The value of Courtesy Callback is that callers no longer have to sit on the phone and wait in queue.So, how do we subtract that off-phone wait time from the AnswerWaitTime (say in the Call_Type_Interval table) within CUIC and show our customers?I bel...

Problems connecting to SocialMiner BOSH

Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...

Resolved! Little or Big Endian

Hi,Can anyone please clarify that whether GED-188 is little or big endian?Thank you

Third party call control using Finesse

Hi Denise Kwan and Finesse Community Forum: I am writing to you as instructed below from Cisco Support Tech on ticket number SR 683065804.Please assist us on the 4 questions that are numbered below from our engineer. Please let us know if you may ...

user.getPendingState() not returning any value

Hello, we are trying to read the pending state of an agent when it chooses a Not_Ready reason in a call and is not returning any value.the function getState() is working fine, we can read the current state of the agent.Our finesse version is 10.5Can ...

Resolved! Spark Team Announcements

Hello,I have been following along with the Spark Team Announcements and Finesse integration. I believe everything appears to be configured correctly but I wanted to get confirmation on what I think might be causing an authentication error.When I log ...

Context Service in CVP Call Studio POD Date/Time

For Cisco Context services within CVP Call Studio, is there a way to access the lastUpdate date time for a POD? I do not see a field for it within the read pod container, nor within the raw JSON returned by the read POD or customer lookup elements. I...

Resolved! BackSpaceHandler utility in Finesse 11.5

In Finesse 11.5 a new utility has been included in Finesse.js called BackSpaceHandler. From the description, it states that the intent of this function is to stop the page from navigating backwards (by calling event.preventDefault()). This is done by...

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Forum Posts

Resolved! CVP Post Call Survey - Delay Issue

UCCE 11.5 - Get Agents and Queues Real time data

Resolved! Social Miner certificate error (content blocked)

Getting MRCP input tag timestamp-start and timestamp-end fields from Call Studio

Resolved! Send Calls to Originator - with mix of 29xx/39xx and 43xx/44xx

PCCE - Beginning of First Prompt Being Cut

PCCE - RONA

Courtesy Callback Reporting - Subtracting time caller is not in queue

Problems connecting to SocialMiner BOSH

Resolved! Little or Big Endian

Third party call control using Finesse

user.getPendingState() not returning any value

Resolved! Spark Team Announcements

Context Service in CVP Call Studio POD Date/Time

Resolved! BackSpaceHandler utility in Finesse 11.5

Event Notification Subscription

Unable to create diaglog group using API + UCCX

Reserved and Not Ready pop up gadget

Finesse Notification Service - web page refresh

Jabber Login Issue with "not-authorized"

Cisco finesse API Queue Empty Values

Newbee Need help with understanding UCCX Script logic

Studio Callback sample error "no Gateway Address defined"

Finesse Dialog API - End Silent Monitoring as admin

ModulePrefs in gadget.xml - height is ignored in 12.6.2?