Hi,
I know how to get the wrap-up reason code list with the following URI:
https://<FQDN>/finesse/api/User/<id>/WrapUpReasons
But I don't know how I would be able to update the wrap-up data during a call via the REST API, is it possible? Could it...
Is there a way to have the wrap-up code pull-down menu that is presented to Agent (within Finesse) to be customized rather than alphabetically? Something like most frequently used code are presented at the top of the list? Is the ordering ...
We are using call studio 10.5, and our client want to do something like this:IVR play the main menu: "If you want to do option1, press 1; if you want to do option2; press 2; if you know the extension number of the agent, please dial it now"What will ...
Hello All,One of our customer looking for customized music on hold message to be played to the customer when agent puts the call on hold in Cisco finesse agent desktop. Anyone has suggestions on how to do fulfill this requirement? Thanks,Ravi.
HI, I have cvp 11.5 using digits or digits w/ confirm. I have added the termtimeout property to each element, however I see a no match indicated for each element past the first when attempting to terminate the entry hash sign. #
I'm working on an ACD center application that drives displays. When using the CTI message server with UCCE, are there any events sent before a call is assigned to an agent? Such as when a call is assigned to or leaves a skill group or precision queu...
Hi folks,Client have raised query for making MANUAL outbound calls from READY STATE. Few group of agents handle Inbound as-well-as outbound. Usually, in finesse architecture agent can only make manual outbound calls from NOT READY state. Can we achie...
I am trying to create multiple chat contacts at a time in a single feed in Socialminer through APIs. The feed at Socialminer is of type 8 (CHAT) and is configured with UCCX. My first API request creates a chat and a notification is shown in socialmin...
Hello,I Have Finesse 11.6 in my UCCE solution. In the previous version i had (9.1), we could create "Application user" through the 'CUCM like' web interface of Finesse. It seems we cannot on V11.6.On FINESSE Rest API web services, I only can authenti...
Hello - We are debugging the multi-agent virtual console application that makes the Finesse agents logged in, ready, and answering the incoming calls so we tried to run it against the Cisco DevNet UCCX 11.5/11.6 labs.The call gets placed to the agent...
Hello. I have installed the UpdateCallVariables Sample gadget in a test environment where I am not only using all 10 callVariables, but also several extended call context (ECC) variables. I have adjusted the JavaScript code to exclude those variabl...
HiWe have over 60 agents in a team and we're finding it really frustrating that we cant change the height of the Team Performance gadget. I've tried the below with no success <gadget>/desktop/gadgets/TeamPerformance.jsp?gadgetheight=800</gadget>I've ...
Can some one give me an idea how to customising livedata reports in CUIC - for UCCX 11.5 ?Premium version of CUIC, dose not let create Live Dada - Data Sources, and documentation saying it is not supported.Is there a work arrownd for that?
Hi all,I need to add agent state field to a live data report. The base is Team Summary Report, but this report haven't agent state field. Is possible add it?Best Regards
HI Janine,I am seeing these errors a lot in error log The error was: Another thread is currently working on this session. This means the original thread took too long to complete what it was doing. To prevent abnormal behaviour the original thread ...
