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For Cisco Context services within CVP Call Studio, is there a way to access the lastUpdate date time for a POD? I do not see a field for it within the read pod container, nor within the raw JSON returned by the read POD or customer lookup elements. I...

One of the project that client want is for digitWithConfirm element, if I specify the min digit = 4 and max digit = 22 for the element, when user call from the phone, after user enter 16 digits without the pound, he want to wait just like 3 seconds a...

I have a custom report that fetching data from Call Type Interval table. Calls Offered, MaxCallsQueued are the available fields. But Additionally I want to add a field 'Total number of calls queued' in that particular Call Type for the filtered Date ...

Hi All,Its possible to send the DNIS of manual call through the workflow to CRM, which is made through the finesse dial pad?Regards,Gnaneswaran.M

Has anyone been able to connect to the UCCX wallboard tables (RtCSQsSummary and RtICDStatistics) using a Linux based system?  I'm kinda partial to Ubuntu but any version would help.   I can find many attempts online but none that have been successful...

Dear members, It's a UCCE Environment with CVP 10.5I'm facing the following bug CSCux71642. I already tried the workaround and restarted the CVP Reporting Server but with no luck.Any advice?Your help is highly appreciated. Thank you in advance.

Hello,Anyone ever integrated these? I'm trying to sync the availability between Finesse and Jabber. If a user is in Not Ready, their Jabber will show DND and if they're in a ready state, jabber will show available. I'm having a hard time locating the...

Hi All,Is there a link / reference to compare what features of the default Finesse v11.6 available vs what is available in Finesse API v11.6?Thanks!-JT-

Hi,  Has anyone tried  using CallRecording 11.0.1 Gadget on UCCX 11.6 with MediaSense ?MediaSense Recording  is working fine from CUCM   but not  from Finesse Agent Desktop using  "Start Recording"  button.When the call gets answered by agent ( the c...

Does anyone know if or when CVP will support multiple intepretations for a single result returned from Nuance?Often this quesiton causes confusion, so just for clarity I'm not refering to multiple slots for a single result.  A single result can have ...