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Dears,We are facing the same issue described in the following post.Beginning of First Prompt cut offHowever, we have a PCCE environment with VVB and hence bootstrap.tcl is included in the CVPComprehensive.aef and I'm wondering how to apply "param del...

Dears,We have a PCCE system version 11.5The customer wants to increase the number of rings on the agent desktop to 4 rings before the call is rerouted through RONA. The current number is 2 rings.With UCCE, we used to change this setting through Agent...

The value of Courtesy Callback is that callers no longer have to sit on the phone and wait in queue.So, how do we subtract that off-phone wait time from the AnswerWaitTime (say in the Call_Type_Interval table) within CUIC and show our customers?I bel...

Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...

  Hi Denise Kwan and Finesse Community Forum:  I am writing to you as instructed below from Cisco Support Tech on ticket number SR 683065804.Please assist us on the 4 questions that are numbered below from our engineer. Please let us know if you may ...

Hello, we are trying to read the pending state of an agent when it chooses a Not_Ready reason in a call and is not returning any value.the function getState() is working fine, we can read the current state of the agent.Our finesse version is 10.5Can ...

For Cisco Context services within CVP Call Studio, is there a way to access the lastUpdate date time for a POD? I do not see a field for it within the read pod container, nor within the raw JSON returned by the read POD or customer lookup elements. I...

One of the project that client want is for digitWithConfirm element, if I specify the min digit = 4 and max digit = 22 for the element, when user call from the phone, after user enter 16 digits without the pound, he want to wait just like 3 seconds a...

I have a custom report that fetching data from Call Type Interval table. Calls Offered, MaxCallsQueued are the available fields. But Additionally I want to add a field 'Total number of calls queued' in that particular Call Type for the filtered Date ...

Hi All,Its possible to send the DNIS of manual call through the workflow to CRM, which is made through the finesse dial pad?Regards,Gnaneswaran.M

Has anyone been able to connect to the UCCX wallboard tables (RtCSQsSummary and RtICDStatistics) using a Linux based system?  I'm kinda partial to Ubuntu but any version would help.   I can find many attempts online but none that have been successful...